Tech Support Agent
hace 3 semanas
**INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)**The POS Support Center Tier 2 Specialist will provide helpdesk support for POS Customers and Authorized Service Contractors (ASC). As a Tier 2 Specialist you will be helping to respond to this teams estimated 1,500 inbound calls daily for our Passport Point of Sale system. Utilizing training and knowledge guides you will attempt to quickly diagnose issues and bring the customer’s site back into operation or help to answer their questions in regard to the system. As a 24x7 help desk, flexibility in schedule is required and after initial training period your work shift will be determined based on staffing needs of the business.- Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.- Open, manage and dispatch Authorized Service Contractors.- Manage, monitor and resolve tasks and alarms on a daily basis.- Maintain Department guidelines regarding average handle time and productivity.- Maintain Department guidelines regarding call quality and call audit process.- Continuously increase product knowledge through on-the-job training and self-study.**WHO YOU ARE (Qualifications)**- 2-year technical degree (preferred) or equivalent skill set.- Proficient in operating a PC and related business software.- Call Center experience (preferred).- Good customer service skills.- Proficient in Microsoft Office programs.- Networking knowledge / experience (preferred).**WHO IS** INVENCO by GVR**Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.**WHO IS VONTIER****At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.**Together, let’s enable the way the world moves****LI-MC1**:
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Tech Support Agent
hace 4 semanas
Monterrey, México HQ_Call Center A tiempo completo**Descripción empresa**:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.**Misión del cargo**:Technical Support for restaurant's managers regarding to Toast software.**Funciones del cargo**:Tech Support regarding to restaurants point of sale and management software.**Requisitos**:Tech...
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Agente Telefonico Bilingüe para Tech Support
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Monterrey, México HEXAWARE A tiempo completoESTAMOS CONTRATANDO AGENTES TELEFONICOS BILINGÜES PARA TECH SUPPORT TURNO VESPERTINO CAMPAÑA 100% PRESENCIAL **Requisitos**: - INGLES CONVERSACIONAL AVANZADO B2/C1 - EXPERIENCIA EN CUSTOMER SERVICE Y/O TECH SUPPORT - SEXO INDISTINTO - BACHILLERATO CONCLUIDO OFRECEMOS: - SALARIO BASE DE $15,000/MES ANTES DE IMPUESTOS - VALES DE DESPENSA...
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Representante de Tech Support y Ventas con o Sin
hace 7 días
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Representante de Tech Support y Ventas con o Sin
hace 1 semana
Monterrey, México Human Q. A tiempo completoEstamos en búsqueda de agentes telefónicos Bilingues, para campaña con llamadas inbound, enfocado a tech support y parte de sales, se capacitará para dar tech support **Requisitos**: - 6 meses de experiência en ventas (deseable) - Ingles B2 en adelante - Preparatoria terminada o trunca - Residir en Mty **Ofrecemos**: - 12,500 mensuales - 2 días de...
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Tech Support Agent
hace 1 semana
Monterrey, México Recruitment Pros A tiempo completoTech Support Associate - Te apasiona el servicio al cliente, cuentas con experiência y conocimiento de soporte técnico, te estamos buscando ! Hexaware está contratando a personas como tu para importante campaña de soporte técnico. _ **Lo que ofrecemos**: - Salario: $15,000 mensuales nominales + Bono por desempeño. Pago quincenal (se pagan los días 7...
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Call Center Agent Tech Support
hace 1 semana
Monterrey, México ANDX A tiempo completo**About the Role**:ANDX is seeking a high-energy, team-oriented Tech Support Agent to provide support to one of our key clients. Key responsibilities are as follows:- Respond to general inquiries as well as troubleshoot technical inquiries, remote connecting into devices when needed- Accurately and thoroughly document all customer interactions- Alert...
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Tech Support Agent Restaurants Software
hace 7 días
Monterrey, México HQ_Call Center A tiempo completo**Descripción de la Empresa**:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.**Misión del cargo**:Tech Support**Descripción Funciones del Cargo**:Tech Support regarding to restaurants point of sale and management software.**Requisitos**:Tech SupportAdvanced English Skills (B2)High School...
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Tech Support Agent On Site
hace 4 semanas
Monterrey, México Hexaware Technologies A tiempo completoTraining Group starting on **January 29th, 2025** We’re looking for enthusiastic people to join as **Tech support agent.**Engage with customers who reach out to resolve any questions with their contracted McAfee antivirus service. Providing the best customer satisfaction and support with any technical situation in the service.What we offer:- **2 DAYS OFF...
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Representante Bilingue de Tech Support
hace 2 semanas
Monterrey, México HQ_Call Center A tiempo completo**Descripción de la Empresa**:Somos una empresa 100% mexicana con 25 años siendo el puente que conecta a las empresas con el talento que necesitan. Somos expertos en soluciones de recursos humanos, y lo demostramos a través de las más de 300 mil vacantes reclutadas para más de 800 empresas nacionales e internacionales de diversas industrias.**Misión...
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Tech Support Agent Ingles Avanzado Plataforma de
hace 2 semanas
Monterrey, México Human Q. A tiempo completoEstamos en búsqueda de **Agentes Bilingues** para campaña 100% customer service con enfoque a tech support, campaña para plataforma de streaming de deportes, el trabajo es en _SITE_, nos encontramos por la colonia **"Los Doctores".** **Rutas** que pasan por aquí**:017 PIO X **_(Se puede agarrar en el centro)_**, 217 Obispo.**_(Se puede agarrar por...
