(1134) Customer Support Representative

hace 3 semanas

Guadalajara, México Helpware A tiempo completo

**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team.***:**Position Overview**:**As a Customer Support Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.**:**Primary Responsibilities**:- Act as an advocate for our customers and be conscientious in all customer interactions.- Quickly identify a customer's problem, report it accurately, and provide customers with reasonable solutions to the problem.- Follow-up with customers on any outstanding matters and provide additional assistance as needed.- Must be self-starters who are able to work with mínimal direction and achieve efficiency targets.**Qualifications**:- Excellent verbal and written communication skills- Experience Navigating via Zendesk, Intercom, or other Customer Support Platforms- This is a 100% remote position. Applicants must be able to work from home in a quiet, dedicated space with mínimal disruptions.**Work Environment**:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.

  • (1134) Customer Support Representative

    hace 3 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

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    hace 4 días

    Guadalajara, México Helpware A tiempo completo

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