Mexico Tts Operations Head

The Cash & Trade Proc Fnc Mgr. is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management and compliance in coordination with the Operations - Transaction Services team.The overall objective of this role is to ensure the seamless delivery of high volume cash management and transaction services.**Key Responsibilities**- Strategic Leadership of the combined Client Operations function for MEXICO.- Manage 463 processes governed by 1456 ARCMs.- Operational activities in 174 systems.- Critical programs include and not limited to deliver Mexico Divestiture, ISO20022, Trade migration to CSF, Spring Mexico & Electronic banking migrations.- Participate in defining global strategic solutions for the Client Operations function that reflect the objectives of TTS and are appropriately tailored and fit for purpose within MEXICO Country.- Build strong and effective relationships with key regional partners in TTS Sales, Product and Technology organisations.- Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, regulatory, cost and quality profile.- Evaluate and adjust work output provided by Citi’s extended workforce partners, including role value measurement & negotiation.- Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes.- Accountable for enhancing the risk and control environment for processes in line with the changing business and regulatory environment.- Key contact for regulators to cover our operational activities and control environment.- Create a technology roadmap that maximises the impact of investment dollars towards operational efficiency and client satisfaction.- Develop senior leaders to support future growth plans and fill critical operating roles.- Create and maintain strong team effectiveness strategies focused on core skill building and performance management.- Execute a communication plan to engage with the MEXICO workforce that provides transparency of execution and encourages participation and collaboration.- Monitor the competitive landscape within the industry. Predict trends in client requirements and competitor’s solutions and strategies.- Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted- Collaborate with readiness team to ensure Client Operations are well prepared for any product or market level changes as it impacts TTS OPS.- Represent Client Operations in the new product development lifecycle for the different Line of businesses.- Manage multiple major processes, including Trade and Cash or Payment Processing, operational accounting, reconciliation, proofing, etc.- Oversee quality reviews, end results, budget, policy formulation and planning and significant contribution to future strategy of Cash and Trade Operations- Manage client transaction reporting, including new product introductions, statement migrations, branding, legal disclaimers, etc.- Develop a vibrant talent pool and pipeline, ensuring skill sets and competencies align to the current and future organizational requirements**Qualifications**Operations ManagementFinance or Degree in Businessrelated disciplineAdvanced degree preferred**Knowledge/ experience**:15+ years of experience in a related roleSignificant experience in Financial Services.Demonstrated skills in integrating large operations.Proven ability to establish and maintain business partnerships and client relationships.Experience analysing client requirements and developing suitable, cost-effective solutions.Experience in performing complex problem solving and business trade off decision analysis.Experience of work in a process driven environment.Highly organised with strong program management skills.Demonstrated people leadership / management.Demonstrated ability to remain unbiased in a diverse working environment.**Skills**Strategic Business thinker with global experience.Highly developed problem analysis and solution skills.Leadership and management of complex and global operational functions.Strong organisational and follow-up skills and the ability to multi-task effectively in a high-volume environment.Strong influencing skills and ability to work in an environment where priorities are frequently changingClient relationship and solution skillsExecution skills, seeks closure**Competencies**:Change Management / Process Re-engineeringClient OrientationExecution Focused / Results Oriented**Education**:- ** B**achelor’s degree/University degree or equivalent experience- Master’s degree preferred- **Job Family Group**:Operations - Transaction Services- **Job Family**:Cash Management- **Time Type**:Ful