System Analyst Ii

hace 2 semanas

Guadalajara, México CSG A tiempo completo

Hi, I'mLaura Pérezyour Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.We are looking for a System Analyst II who will:- Provides Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.- Monitor system performance using observability tools (Kibana, Logz.io, Dynatrace) and identify potential issues before they impact users.- Respond to and troubleshoot user-reported incidents and service requests, pinpointing root causes and implementing effective solutions.- Document troubleshooting procedures, resolutions, and system configurations in a clear, concise, and easy-to-understand manner.- Collaborate with developers, network engineers, and other IT professionals to diagnose and resolve complex technical problems.- Participate in on-call rotation for after-hours support.- Clearly communicate system issues, troubleshooting steps, and solutions to both technical and non-technical audiences.- Perform bug verification, release testing and beta support for assigned products.- Bachelor’s degree in computer science or related field, or equivalent experience.- Experience in Ticket and queue management.- Experience with Java, Linux, Unix, Windows Server, AWS, Azure, and Cloud infrastructure.- Proficiency in English in a business environment.- Advanced analytical skills for researching and correlating information to resolve issues.- Ability to support a 24x7 on-call rotation.- Availability to work in a hybrid work model.- Impact_Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.- Integrity_Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.- Inspiration_Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.CSGer Perks & Benefits- Work from Home, in-office, or hybrid- Employee Belonging Groups- Healthcare: Dental and Medical- Paid Vacation, Volunteer, and Holiday Time Off- And so much moreOur StoryCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.LI-RemoteLI-LP1Location(s):MX.Guadalajara.Client

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