Student Experience Coordinator

Student Experience Coordinator- Contract Type: Full Time, Ongoing- Salary: Minimum salary 435k MXN/Year (includes 13th month). Salary is commensurate with skills and experience- Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance.- Location: Merida, Mexico- Reports to: Program Director, based in Merida, MexicoPosition OverviewAre you a life-long learner, curious about the world around you?- Are you ready to bring your unique skills to a mission-driven organization?_- Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?_If so, we would love to welcome you to our global communityWe are looking for an individual to support IFSA’s programs throughout Merida. This position provides academic and cultural support for undergraduate students; organizes co-curricular activities and contributes to the overall operations.The Student Experience Coordinator works closely with all members of the local team, as well as with global colleagues from Health & Safety, Academic Programs, and Student Engagement.IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.In this position, your responsibilities would include:- Collation and presentation of pre-arrival student webinars- Assistance with daily quarantine and welfare check ins- Coordinate and support excursions, co-curricular activities, orientation and other events as needed- Coordinate and support custom bids and programs- Lead and support ongoing coordination with host families- Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems- Monitor student's integration and well-being through regular communication- Support academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations- Support the planning and delivery of custom programs, as well as short and proprietary IFSA programming- Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation- Initial point of contact for general student inquiries- Contribute to the regular and effective review of programs and activities, helping to identify and implement improvements- Duties assigned by Programs Director to assist with student services and Mexico operations.- Other duties and projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.Requirements, Work Experience and Education- 1-2 years of work experience in sectors such as higher education, tourism, event planning, or hospitality- Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully- Strong attention to detail in creating internal and external documents and in managing program and administrative data- Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce- Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact- Proven ability to work well in a team and to engage effectively with colleagues across an organization- Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students. Expectations to speak Spanish using non-gender specific articles, adjectives and pronouns.- Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed- An ability to respond calmly and professionally to emerg