Coordinator-social Media

Position Summary:_- CANDIDATE PROFILE_- Education and Experience:_- _High School or GED equivalent required_- _College (University) degree required in Communications, marketing, hospitality management, or related field- preferred_- _2+ years of work experience in Social Media / +1 year Social Media agency- Preferred_- _Must be fully proficient in written and spoken English and Spanish (Portuguese is a plus), possess excellent communication skills, including writing skills and impeccable proofreading skills and outstanding grammar_- _Strong Copywriting skills, Basic graphic design & video editing skills, Basic photography & videography skills are a plus_- _Self-starter and ability to work independently - a must_- _Must be a team player and collaborate well with multiple stakeholders_- _Good working knowledge of key database systems and Microsoft Office (including Outlook, Excel, PowerPoint and Word)_- _Detail-oriented, creative, energetic, takes initiative and work effectively in a fast-paced environment_- _Able to effectively work independently or, at times, as part of a team._- _Good technical and project management skills; ability to handle many diverse projects simultaneously,_- _Consistently demonstrating high level of organizational skills: multi-tasks, prioritizes, and meets deadlines in a timely manner_- CORE WORK ACTIVITIES_- The following are specific responsibilities and contributions critical to the successful performance of the position:_- _Support social media strategies for assigned hotels and manage day to day social media activities on Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, and/or other social channels for assigned hotels_- _Create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels._- _Generate original content, including capturing photographs, writing copy’s, and performing basic graphic design and creative functions (e.g. simple video editing, creation of gifs, etc.)_- _Moderate assigned social pages and perform customer-service functions per company and industry best practices and standards_- _Ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures_- _Coordinate regularly with senior coordinators, account management, hotel social media champions and leadership, and social media knowledge experts to ensure adherence to best practices._- _In fewer opportunities, address concerns, answer questions, and educate hotel stakeholders about social media in general._- _Measure progress, interpret results, and report on social media KPIs. Create amplification plans for content with brand and regional teams_- _Stay up-to-date on industry and platform trends and best practices_- _Create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and ROI, and reporting on results._- _Use social media listening tools to identify trends, surprise and delight guests, engage with guests, source UGC, perform service recovery, and more._- _Be proficient in platforms such as Sprinklr, Facebook Business Manager, and others._- Computer Skills_- _Use computers and computer systems (including hardware and software), enter data, or process information._- _Use computer systems and software packages to input, access, modify, store, or output information._- _Proficient in Microsoft Outlook, PowerPoint and Excel._- _Basic graphic design on Canva, video and photo editing._- Communication_- _Inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner._- _Speak to stakeholders and co-workers using clear, appropriate, and professional language._- _Talk with and listen to other employees to effectively exchange information._- Working with Others_- _Work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems._- _Support all co-workers and treat them with dignity and respect._- _Develop and maintain positive and productive working relationships with other employees and departments._- Quality Assurance/Quality Improvement_- _Maintain brand standards through all activations and programming_- _Comply with quality assurance expectations and standards._- Policies and Procedures_- _Maintain confidentiality of proprietary materials and information._- _Protect the privacy and security of guests and coworkers._- _Follow company and department policies and procedures._- _Perform other reasonable job duties as requested by Supervisors_- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, tal