Bilingual Virtual Medical Receptionist for An

hace 4 semanas


Yucatán, México Unbottleneck™ A tiempo completo

**Job duties and responsibilities**:- Answer all incoming calls and schedule appointments, redirect the calls or keep messages- Answer all the customers' questions and address their complaints- Gather required information from patients and medical insurance providers- Verify medical insurance benefits and submit insurance claims- Prepare and manage outgoing mail- Place supply orders when necessary- Monitor and update records and files- Provide general administrative support for the practice**Job requirements and qualifications**:- Fluent in English and Portuguese with Spanish as a bonus.- Experience in a customer service-facing position.- Experience and knowledge with medical insurance verification and submission of claims is a plus- Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.- High School diploma- Additional qualifications will be a plus**Soft Skills**:- Critical thinking and problem-solving skills- Team player- Good time-management skills- Great interpersonal and communication skills- Customer-centric- Ability to multitask- Reliable and punctual**Other Requirements**:- Excellent WIFI- Your own laptop or desktop computer- Sufficient backup power supply for power outages- Good quality headset with a built-in microphone- Working hours are 40 hours per week (Monday-Friday)



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