Customer Service Specialist
hace 3 semanas
Customer service specialistMX-DF-Mexico DF**Description**:**Responsibilities**:- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).- Ensure appropriate action (including required escalations) is taken with utmost priority and speed, to ensure service level metrics are achieved.- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Customer Relationship Center (CRC).- Attend team meetings, focus groups, and training sessions as scheduled.- Work on activities and/or projects as requested by the Supervisor.- Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.Education- High school diploma or GED required.Experience- One (1) year customer service experience preferred- Experience in the automotive industry and dealer service operations a plus**Skills**:- Strong written communication skills with all levels of the organization- Strong customer service, interpersonal and relationship-building skills- Strong multi-tasking skills- Strong organizational, time management, planning and problem-solving skills- Strong team-building skills, to work well within a close team environment - self-sufficient, resourceful and works well with mínimal supervision- Ability to demonstrate a high degree of professionalism- Working knowledge of computers
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Customer Service Specialist
hace 14 minutos
Ciudad de México Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Customer Service Specialist/ Contractor
hace 14 minutos
Ciudad de México Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Customer Service and Collections Specialist
hace 2 semanas
Ciudad de México Reclutamiento DN A tiempo completo**Importante empresa Fintech internacional solicita Customer Service and Collections Specialist****Únete a nosotros y obtén un gran crecimiento y mejora tu calidad de vida****Que necesitas**- Preparatoria o Licenciatura a fin- Experiência laboral en Customer Service and Collections Specialist de mínimo 1 año- Inglés avanzado o nativo- Manejo avanzado...
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Customer Service Support Specialist
hace 3 semanas
Ciudad de México AC Pools A tiempo completoCompany. Customer Service Representative / Specialist Contractor. Join the fastest growing pool maintenance and service company in Los Angeles as our lead Customer Service Representative and Dispatcher! We service up market exclusive clients including actors, celebrities, and high net worth individuals that expect exceptional quality across our...
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Specialist Customer Service
hace 1 semana
Ciudad de México Adidas A tiempo completoJD SPECIALIST CUSTOMER SERVICE (P2)- Purpose:- To support the Wholesale business to achieve sales and market strategy objectives- To ensure a reliable, adequate and competitive customer service level for all adidas Key Accounts- Key Responsibilities:- Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders,...
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Customer Service Specialist
hace 2 días
Ciudad de México, Ciudad de México Bekaert NV A tiempo completoBe part of something biggerAs the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative...
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Customer Service Specialist
hace 10 horas
México ABB A tiempo completo**Customer Service Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Specialist, Customer Service
hace 1 semana
Ciudad de México Celanese International Corporation A tiempo completoOverview: Celanese is seeking a Customer Service Representative to join our team in Mexico City. You will be responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and...
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Senior Associate Specialist, Customer Service
hace 4 horas
Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completoOverviewThe Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling....
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Customer Service Specialist
hace 3 semanas
Ciudad de México Tata Consultancy Services A tiempo completoWe are seeking a Customer Service Representative to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, or social media. Provide...