Customer Service Specialist

hace 1 día

Ciudad de México Percepta International A tiempo completo

Customer service specialistMX-DF-Mexico DF**Description**:**Responsibilities**:- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).- Ensure appropriate action (including required escalations) is taken with utmost priority and speed, to ensure service level metrics are achieved.- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Customer Relationship Center (CRC).- Attend team meetings, focus groups, and training sessions as scheduled.- Work on activities and/or projects as requested by the Supervisor.- Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.Education- High school diploma or GED required.Experience- One (1) year customer service experience preferred- Experience in the automotive industry and dealer service operations a plus**Skills**:- Strong written communication skills with all levels of the organization- Strong customer service, interpersonal and relationship-building skills- Strong multi-tasking skills- Strong organizational, time management, planning and problem-solving skills- Strong team-building skills, to work well within a close team environment - self-sufficient, resourceful and works well with mínimal supervision- Ability to demonstrate a high degree of professionalism- Working knowledge of computers

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