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hace 4 semanas


Ciudad de México TuneCore A tiempo completo

Company Description**Job Description**:- Resolve issues and questions customers have about TuneCore products and services- Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed- Product & account management- Provide information on customer and product issues to your team’s Lead Agent- Work with a team on special projects as needed- Report technical and communication issues to better service TuneCore artists- Perform other duties as assigned by management- Work on a flux schedule to provide support for our artists over weekend hours.**Qualifications**:- At least two years of experience working in an office and/or customer service- BA/BS preferred- Strong communications skills: written, verbal, and interpersonal- Working knowledge of Mac and the Microsoft Office Suite- Manage time effectively and prioritize workload- Ability to work well independently, and as part of a team- An understanding of the digital music industry- Fluent in English and Spanish- Experience with Zendesk a plus- BS/BA degree



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