Client Success Manager
hace 2 días
Nordic Acquisition is a DFY client-acquisition partner for high-ticket coaches. We build the funnels, run the ads, manage Nordify (our CRM), refine offers, and help coaches scale to 6-multiple 6-figures — without complexity, fluff, or guesswork.We’re growing quickly (119+ active coaching clients) and need a **Client Success Manager** who can support our clients, keep delivery smooth, and make sure every coach feels taken care of.Your #1 mission**:Keep clients happy, supported, and progressing — without overpromising.****What You’ll Do**A mix of communication, project coordination, and expectation management:**Client Communication (Slack + Weekly Check-Ins)**- Be the client’s main point of contact inside Slack- Send short, positive, clear responses (our style is simple and direct)- Check in with each client every 2-3 days 1-1- Host weekly Zoom check-ins using our SOP & roadmap- Keep clients accountable to their “10%” (recording VSL, ad videos, sending feedback, etc.)**Project Coordination (Internal Delivery Team)**- Communicate requests, bugs, or issues to the backend team- Track client milestones inside Asana (internal use only)- Make sure we hit key deadlines (e.g., ads live within ~7 days)**System Support**- Guide clients through:- GHL CRM setup- Connecting calendars, domains, ads accounts- Troubleshooting simple tech issues (anything advanced → escalate to tech team)**Expectation & Emotion Management**- Set (and hold) realistic expectations using our onboarding script- Keep clients encouraged, positive, and moving forward- Handle moments of frustration calmly and professionally- Re-center clients when they get overwhelmed or discouraged**Requirements**:- MUST HAVE sales experience If you're a previous sales rep, this is perfect- Experience in client success, account management, or agency environments- Strong communication — warm, clear, concise- Ability to manage many clients at once without dropping details- Comfortable leading Zoom calls and giving directions- Basic familiarity with CRMs, funnels, and paid ads (we will train you on our systems)- You move fast, stay organized, and don’t need hand-holding- You understand high-ticket coaching and digital marketing- You can set boundaries (firm but friendly)**Nice-to-Have**- Experience using GoHighLevel- Facebook Ads Manager experience- Any background in coaching, consulting, or service delivery- Comfortable with light tech troubleshooting- Solid experience in sales and objection handling is a MUST. You'll be upselling clients in the back-end, doing client interviews and have them send us referrals.- Living in the US as all our clients are based in US.**What We Offer**- Competitive salary + growth opportunities- Fully remote, flexible schedule- Work directly with the CEO and core delivery team- High-energy, positive team culture- Clear SOPs + training for everything- Opportunity to work closely with 6-7 figure coaches- A fast-moving environment where you’ll develop real skills**Who This Role Is NOT For**- People who overpromise to clients- People who avoid tough conversations- People who need micromanagement- People who get stressed easily by handling multiple clients- Slow communicators (our business runs on speed + clarity)- PEOPLE WITH NO SALES OR CLIENT RELATIONSHIP EXPERIENCE**How to Apply**Pay: $20,000.00 - $35,000.00 per monthApplication Question(s):- Please record a Loom video and put it as the answer to this question
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Client Success Manager
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