Operations Manager
hace 2 semanas
About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.About the JobWe’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.As Operations Manager, You Will- Ensure proper planning, staffing and direction of the operational functions- Manage and supervise teams- Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees- Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas- Develop customized reporting to measure and track operational statistics, data and results- Develop solutions to improve business performance and partner success- Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues- Motivate teams through relationship building and real-time coaching- Develop and deploy incentive programs to motivate employees to achieve desired outcomes- Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team- Collaborate with other departments within the organization (HR, IT, etc) to resolve issues- Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetingsAs Operations Manager, You Have- Completion of post-secondary education (a major in Business or Commerce will be considered an asset)- A minimum of 5 years of experience in the contact center industry- At least 3 years of experience in an Operations Management role overseeing front-line employees- Experience in client relationship management and employee development/coaching- Experience dealing with escalated issues in a contact center capacity- The ability to successfully work across cross-functional teams- A positive work ethic and commitment to achieve the best possible outcomes- The passion to be a role model that exemplifies our 10 Things (cultural values)- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner- Excellent communication skills; listening, verbal and written- Ability to assess the “big picture” and draw connections between inputs and outputs- Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations- Ability to type 30 WPM with accuracy- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment- Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
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Operations Manager, Fulfillment Center
hace 3 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree or equivalent- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 6+ years of Operations Management experience in manufacturing, production, distribution environment or related industry- Supervisory...
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Senior Operations Manager
hace 2 semanas
Jalisco, México IntouchCX A tiempo completoAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Learning Manager, Operations
hace 3 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoCompleted Bachelor’s Degree or 2+ years Amazon experience.- Steady progression in Training/Learning Management for the last 5 years.- 5+ years of related experience in a distribution or manufacturing environment.- Experience delivering training/information to peers, hourly associates, and senior management.- Experience coaching and delivering messages...
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Area Manager, Operations
hace 3 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelors Degree- English: Fluent- +4 Years of Experience (Operations and Direct management experience for employees and their performance- Experience with performance metrics and process improvement (how, when, why)At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented and motivated people. Amazon is...
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Area Manager, Worldwide Operations
hace 7 días
Guadalajara, Jalisco, MEX, México Amazon A tiempo completoAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...
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IT Manager
hace 1 semana
Jalisco, México IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Facilities Manager
hace 2 semanas
Jalisco, México JLL A tiempo completoJLL supports the Whole You, personally and professionally. **We are looking for a Facility Manager to join our team**: **Location**: Boulevard Puerta de Hierro 5153. **Work schedule**: Monday to Friday, 8:00 am to 5:00 pm. **Job Purpose**: Manage contractors and vendors in client location to perform necessary services to maintain facilities and meet client...
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Facilities Manager
hace 2 semanas
Jalisco, México JLL A tiempo completoJLL supports the Whole You, personally and professionally.**We are looking for a Facility Manager to join our team**:**Location**: Boulevard Puerta de Hierro 5153.**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.**Job Purpose**:Manage contractors and vendors in client location to perform necessary services to maintain facilities and meet client...
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Fabrication Manager
hace 3 semanas
Jalisco, México Habasit A tiempo completoJob Title: Fabrication Manager Function : Operations Reports to: Operation Manager Supervises: Planner and Maintenance Supervisor Language: Fluent in English (both verbal and written) Location: Jalisco, Mexico Travel : Up to 20% Role description The mission of the Fabrication Manager is to Ensure, Plan, Direct and Coordinate the necessary resources for daily...
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Ob Area Manager
hace 3 semanas
Jalisco, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We...
