Bilingual QA
hace 2 semanas
ACSI’s fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience.**Responsibilities**:Evaluates the customers’ experience as they interact with the agent through the calls and compares it against the Company’s standards of performance often called a Scorecard or Rubric.Track the performance and provide actionable data and feedback to call center agents, this may include assessing technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.QA analysts are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.**Qualifications / Skills**:- An Analytical Approach- An In-Depth Understanding of Your Business- Exceptional Communication Skills- Excellent Coaching Skills**ON SITE POSITION**Tipo de puesto: Tiempo completoSalario: $17,000.00 - $18,000.00 al mesHorario:- Turno matutinoPrestaciones:- Opción a contrato indefinidoExperiência:- Bilingual QA: 1 año (Deseable)Idioma:- Inglés (Obligatorio)
-
Bilingual QA
hace 6 días
Tijuana, México Allied Collections Services A tiempo completoACSI’s fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience. **Responsibilities**: Evaluates the customers’ experience as they interact with the agent through the calls and compares it against...
-
Quality Assurance Leader
hace 3 semanas
Tijuana, México Confie A tiempo completoA leading insurance provider in Tijuana is seeking a Quality Assurance Supervisor to oversee quality oversight for various internal lines of business, focusing on customer service and claims.This role involves leading continuous improvement initiatives, analyzing performance trends, and mentoring QA team members.Candidates should possess a Bachelor's degree...
-
Quality Assurance Leader
hace 4 semanas
Tijuana, México CONFIE A tiempo completoA leading insurance provider in Tijuana is seeking a Quality Assurance Supervisor to oversee quality oversight for various internal lines of business, focusing on customer service and claims. This role involves leading continuous improvement initiatives, analyzing performance trends, and mentoring QA team members. Candidates should possess a Bachelor's...
-
Quality Assurance Leader
hace 4 semanas
Tijuana, México CONFIE A tiempo completoA leading insurance provider in Tijuana is seeking a Quality Assurance Supervisor to oversee quality oversight for various internal lines of business, focusing on customer service and claims. This role involves leading continuous improvement initiatives, analyzing performance trends, and mentoring QA team members. Candidates should possess a Bachelor's...
-
QA Tester
hace 6 días
Tijuana, México nice2chat A tiempo completoWork with designers, marketers, or project managers to implement changes to a website or address user feedback effectively. - Multitasking and Prioritization, multiple projects or support requests, managing their time efficiently to meet deadlines and address critical issues promptly. - Implementing responsive design techniques to ensure the site displays...
-
Legal Lead Generator for Private Real Estate
hace 1 semana
Tijuana, México Americallint A tiempo completoOur call center is located in Tijuana;- on site. it's a new campaign so we are offering growth, supervisor, team lead, and QA. Will be required in the future and the original hires will be taken into account for these spots.**Job position**: Legal Lead generator for private real estate investors.- Outgoing calls (automatic dialer).- Pre-filtered Calls.- **No...
-
Quality Assurance Supervisor
hace 4 semanas
Tijuana, México CONFIE A tiempo completoQuality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance. This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...
-
Quality Assurance Supervisor
hace 4 semanas
Tijuana, México CONFIE A tiempo completoQuality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance. This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...
-
Quality Assurance Supervisor
hace 3 semanas
Tijuana, México Confie A tiempo completoQuality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance.This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line's workflows.Quality Assurance...
-
Quality Assurance Supervisor
hace 4 semanas
Tijuana, México CONFIE A tiempo completoQuality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance. This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...
