Client Services Associate
hace 3 semanas
**The company.**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people.**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.**What you will bring to the team.****What you will be doing**:- Proactive Call Monitoring- Service Call Escalations to closure- Manage Depot/Vendor contracts, ensuring SLA/SLOs are met.- Delivery/Depot/Vendor Management issues are all reconciled to closure.- Knowledge base (NACA) of maintenance contract(s) terms and conditions- In-depth knowledge of expected maintenance revenue flow vs. monthly billing- Submit requests to Operations for Standardized Delivery Reporting- Management of PO’s w/Procurement Focal- Interlock on SOW Terms/Deliverables- Ensure proper processing of billing, inventory validation/changes, P.O.s, and contract registrations.- Purchase Order Creation / Receipt / Management- Forecast variance.- Inventory credit/rebill.- Invoicing Prep for Out-of-Scope charges- Receive & Validate invoices prior to submission.**Naturally to be successful in this role, you must have and know of**:- Technical career with administrative approach.- 1+ years of experience with related roles.- Experience with follow up and support of inventory and invoicing processes.- Administrative duties.- Client facing.- Strong Communication Skills- Microsoft Office.- Schedule availability.**Preferred skills**:- Experience working in multiple systems (Oracle, Service Now, iSupport, etc)- Intermediate English level.**We offer**:- Hired directly by Toshiba and 100% under payroll.- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).- Minor medical expenses insurance.- Savings fund for employees, capped at the limit of the law.- Grocery coupons.- Pension plan.- 12 days of vacation plus 6 floating days.
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