Workforce Analyst

hace 10 horas


México RESORT GLOBAL NETWORK A tiempo completo

**Workforce Analyst Responsibilities**- Efficiency in forecasting and planning, focused on the continuous improvement of KPIs.- Planning that guarantees a better adherence.- Standardization and automation of processes and reports.**Workforce Analyst Job Duties**:- Maintains and improves call center operations by monitoring agent productivity and queue needs; identifying and resolving problems; preparing and completing action plans; managing system and process improvement.- Prepares call center performance reports by collecting, analyzing and summarizing data and trends.- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.**Workforce Analyst Skills and Qualifications**:- Process Improvement- Problem Solving- Managing Processes- Attention to detail**Job Types**: Full-time, Permanent**Salary**: $15,000.00 per monthApplication Question(s):- Good command of Excel- ¿Como consideras tu nível de inglés y por qué?**Experience**:- Workforce Analyst: 1 year (preferred)**Language**:- English (preferred)


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