Customer Care Advocate
hace 3 semanas
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join usJob DescriptionWe are looking for a dedicated and proactive Customer Care Advocate to join our team. In this essential role, you will collaborate with partners to ensure accelerated and valuable outcomes, prioritizing the Critical Moments that Matter for our customers.Your Responsibilities:- Work with partners to provide accelerated and valued outcomes.- Prioritize the critical Moments that Matter.- Have a clear understanding of measurements which measure the customer experience.- Recognize customer needs and address them with urgency.- Determine alternative solutions to solve the problem.- Identify trend and opportunities for root cause resolution, escalating through the proper channel.- Collaborate to develop best practices.The Essentials - You Will Have:- Bachelor's Degree ( Administration, Engenieering, courses related)- Fluent English- Portuguese will be a differential;- SAP knowledge;- Knowledge of Office Package (Advanced Excel);The Preferred - You Might Also Have:- Associate's degree- 2+ years related experience- Experience interpreting and responding to customer requests.- Identify the urgency of tasks and prioritize accordingly.- Work well in a team environment of collaboration.- Experience evaluating systems for positive end-to-end customer experience.- Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.- Experience documenting customer issues in detail in technology and processes.What We Offer:- Comprehensive mindfulness programs with a premium membership to Calm- Volunteer Paid Time off available after 6 months of employment for eligible employees- Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.- Employee Assistance Program- Personalized wellbeing programs through our OnTrack program- On-demand digital course library for professional developmentModality: HybridYou will report to: REGIONAL CUSTOMER CARE CENTER MANAGER, LATAMWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.LI-HybridLI-VP1Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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Customer Care Advocate
hace 1 día
Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completoScope of Role:TheCustomer Care Advocateserves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer...
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Customer Care Advocate
hace 3 semanas
Ciudad de México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Customer Care Advoacte
hace 3 semanas
Ciudad de México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Customer Care Supervisor
hace 1 semana
Ciudad de México Wild Fork A tiempo completoDescription Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...
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Customer Advocate
hace 2 semanas
Ciudad de México Apollo.io A tiempo completoApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion....
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Customer Advocate
hace 2 semanas
Ciudad de México, Ciudad de México Apollo A tiempo completois the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides...
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Customer Advocate
hace 2 semanas
Ciudad de México Apollo.io A tiempo completoApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion....
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Customer Advocate
hace 2 semanas
Ciudad de México Apollo.io A tiempo completoApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion....
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Customer Care Representative
hace 3 semanas
Ciudad de México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our...
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Customer Care Associate
hace 3 semanas
Ciudad de México tesa tape, inc. A tiempo completoThe Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them. He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain. Handles with problems/complains addressing the...
