Senior Business Manager Nps

The Business Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.**Responsibilities**:- Manage, supervise and coordinate day-to-day operational activities in the unit,- Encompasses stakeholder manager of vendors and other stakeholders- Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement.- Ensure and monitor the accuracy and completeness of the services- Establish consistent and standardized operational processes- Provide assistance for all process within Unit and have main responsibility- Assist Business Unit Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties- Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general- Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders- Provide necessary data and insight to BU Head for Operations related process as needed- Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps- Lead local standardization efforts as per regional Business Unit operations guidelines- Actively identify and implement process improvement opportunities- Ensure strong operational controls and Manager’s Control Assessment compliance**Qualifications**:- 5-8 years experience in project administration and background in operational areas. - Experience managing limited resources that are requested to offer outstanding results. - Experience in finance and processes administration.- Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.- Passion, humility, integrity, positive attitude, mission oriented and self-directed.- Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.- Strategic and goal-oriented thinker.- Effective interpersonal skills - including teamwork and organizational skills.- Consistently demonstrates clear and concise written and verbal communication- A persuasive and passionate communicator with excellent public speaking skills.- Monitoring both scheduled and unscheduled reviews to completion.- Detail oriented and ability to multi-task.**Education**:- Bachelor’s/University degree or equivalent experience, Masters degree preferrredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Business Strategy, Management & Administration- **Job Family**:Business Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting