Manager, Digital Sales

Due to the continued growth of our product-led growth online business, we are looking to hire a sales manager with experience in a high transaction SaaS environment to help establish our first dedicated digital team If this sounds like you, Zendesk is looking for you to lead a team of Digital Sales Specialists, which focuses on our customers who are digital natives.You'll be a success in this role if you have validated experience in working closely with your peers to lead, build and encourage a team to achieve daily, weekly and quarterly goals. As manager of a high-volume Zendesk’s digital sales team, you will lead highly visible, strategic efforts for Zendesk - your motivating nature and attention to detail will be essential**Responsibilities**:- Setting up the team to hit weekly and monthly quotas, by understanding strong self-service customer motions- Supporting your team, who are newer to sales, by bringing your sales skills through participating and leading in prospect and customer engagements- Effective management of various data points to make informed decisions daily- Work on projects involving multiple stakeholders to improve the process for your sales specialists selling and making the processes involved for the buyer flawless.- Supervise metrics from both a rep and customer perspective daily. Point out quick wins and blind spots with speed.- Ongoing mentoring and development of the sales team includes recruiting, onboarding and training specialists- Mentoring direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts- Use sales metrics to be responsible for the team and individual AEs, supervising the results and succinctly reporting to senior management- Identifying ways to innovate our sales model, including product demonstrations, automation of tasks, and implementation with marketing & product teams- Evolve & refine the sales strategy, process and tactics to improve performance**Requirements**:- Experience in software sales, with considerable experience in SaaS/Customer Support/Sales/CRM- Experience in a high-volume transactional sales function. Example of approximately 1,000 closed-won deals per month- Previous experience in a data insights lead sales approach and can mine for that data themselves- Comes with a mentality of the business functions success is as meaningful as the team they manage- Consistent overachievement as an individual contributor- Minimum 1 year of sales management experience and or 1 / 2 years of sales development management experience- Passionate about training early career reps, and validated experience building a phenomenal working environment- Able to thrive in a growth environment - you move quickly, think strategically, and are superb at tactical execution- Shown ability to work cross-functionally with customer-facing and back-office teams- Excellent presentation, organisation, and listening skills- Excellent verbal and written communications skills in Spanish + English- Will require working with clients/prospects based in the USZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.LI-WO1**About Zendesk - Champions of Customer Service**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.