Customer Success Manager- Monterrey
hace 1 semana
About Cargado Cargado is the collaboration platform for cross-border and domestic freight in Mexico and Canada. We help logistics companies grow across North America by combining an invite-only marketplace , real-time market rate intelligence , with chat enabling real-time connections — all in one place. Over 220 logistics companies — including 8 of the 10 largest and half of the 100 largest — trust Cargado to run their cross-border operations. We've raised $22M from Primary Venture Partners, Ironspring Ventures, Zenda Capital, Proeza Ventures, LGVP, Conversion Capital, Assembly Ventures, Friends & Family Capital, Wischoff Ventures, and Sahil Bloom. We're headquartered in Chicago. About the role In this role you will be responsible for managing our current customer base. You will onboard new customers, build relationships, understand their business needs and ultimately help them drive success in their companies through Cargado. You will make a huge impact on not only our customers' business but on Cargado in building out our customer success motion for scale. This role will be located in Monterrey, NL, Mexico. What you'll do Lead high-impact onboarding sessions that set up customers for long-term success Act as a trusted advisor, developing deep relationships, understanding customer goals, and helping them realize value from Cargado Drive adoption and engagement across customer accounts; proactively identify ways we can deliver even more value, including in person Analyze usage patterns and surface actionable insights to improve customer performance Serve as the "voice of the customer", sharing feedback with our Product and Engineering teams to help drive platform improvements Collaborate with senior customer stakeholders to share performance insights and ensure alignment with their business goals About you 5+ years of experience in a consultative, customer-facing role (Account Management, Customer Success Management, etc.) Demonstrated success in driving customer satisfaction, engagement and retention 1+ year of experience in a Freight brokerage preferred Highly adaptable and energized by change — you thrive in fast-paced startup environments English proficiency at a professional or business level; Spanish fluency required Our Values Obsess Over Customers — We deeply understand everyone who uses Cargado and prioritize their needs. We balance immediate feedback with bold, forward-thinking innovation. Seek Truth, Use Data — We ground our work in facts, ask questions, and challenge our own assumptions. Curiosity drives us to dig deeper and understand the "Why." Win As A Team — We put the team first, communicate with honesty, and fully commit once a path is chosen. We choose outcomes over ego and progress over pride. Move With Velocity, Take Accountability — We move fast but in the right direction. We take full ownership of outcomes, act with urgency and initiative, and use good judgment to unblock ourselves and others. We're building the operating system for North American freight — if you want to work on hard problems with a team that moves fast and cares deeply, we'd love to meet you. #J-18808-Ljbffr
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Monterrey Freight Customer Success Manager
hace 1 semana
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Monterrey Freight Customer Success Manager
hace 1 semana
Monterrey, México Cargado, Inc. A tiempo completoA leading logistics technology firm in Monterrey, NL is seeking a Customer Success Manager to manage its current customer base. The ideal candidate will have over 5 years of experience in a consultative, customer-facing role and demonstrate success in driving customer satisfaction. Responsibilities include leading onboarding sessions, fostering strong...
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Customer Success Manager
hace 1 día
Monterrey, México DIREX A tiempo completo**Vacante para la empresa DIREX en Monterrey, Nuevo León**: mpresa en Monterrey NL Solicita: Customer Success Manager Detalles Generales: Sueldo 65,000 mensuales Control total de Area de Customer Success Incrementar el valor de la cartera de clientes Renovar Cuentas Supervisar la salud de las cuentas Comunicación entre los...
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Customer Success
hace 2 semanas
Monterrey, México Bond A tiempo completo**Bond** es una empresa que conecta oportunidades con talento joven, estamos buscando a un **Customer Success **para una de nuestras empresas aliadas, **Nufi.****RESPONSABILIDADES**- OnBoarding de los clientes y orientarlos a través del funcionamiento de nuestra plataforma para que los clientes puedan sacar el mayor valor de nuestra solución.- Analizar el...
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Customer Success Manager- Monterrey
hace 1 semana
Monterrey, México Cargado, Inc. A tiempo completoAbout CargadoCargado is the collaboration platform for cross-border and domestic freight in Mexico and Canada. We help logistics companies grow across North America by combining an invite-only marketplace, real-time market rate intelligence, with chat enabling real-time connections — all in one place.Over 220 logistics companies — including 8 of the 10...
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Customer Success Manager- Monterrey
hace 1 semana
Monterrey, México Cargado, Inc. A tiempo completoAbout CargadoCargado is the collaboration platform for cross-border and domestic freight in Mexico and Canada. We help logistics companies grow across North America by combining an invite-only marketplace, real-time market rate intelligence, with chat enabling real-time connections — all in one place.Over 220 logistics companies — including 8 of the 10...
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Customer Success Manager- Monterrey
hace 1 semana
Monterrey, Nuevo León, México Cargado A tiempo completoAbout CargadoCargado is the collaboration platform for cross-border and domestic freight in Mexico and Canada. We help logistics companies grow across North America by combining an invite-only marketplace, real-time market rate intelligence, with chat enabling real-time connections — all in one place.Over 220 logistics companies — including 8 of the 10...
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Customer Success Manager
hace 2 semanas
Monterrey, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a **Customer Success Manager**. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Responsibilities**:- Develop strong customer relationships and...
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Retail Tech Customer Success Leader
hace 2 semanas
Monterrey, México Snatch Up Jobs A tiempo completoA leading retail technology firm in Monterrey is seeking a Customer Success Manager with a strong background in retail operations.In this pivotal role, you will ensure client success using our advanced retail planning platform.The ideal candidate has at least 3 years of hands-on experience in retail planning, excellent analytical skills, and the ability to...
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Customer Success Manager
hace 2 semanas
Monterrey, México Direx A tiempo completo**Vacante para la empresa DIREX en Monterrey, Nuevo León**:Empresa en Monterrey NL Solicita:Customer Success ManagerDetalles Generales:Control total de Area de Customer SuccessIncrementar el valor de la cartera de clientesRenovar CuentasSupervisar la salud de las cuentasComunicación entre los departamentosSueldo 65,000 mensuales+5 años de experiência con...
