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Customer Success Manager- Monterrey
hace 2 semanas
Cargado is the collaboration platform for cross-border and domestic freight in Mexico and Canada. We help logistics companies grow across North America by combining an invite-only marketplace, real-time market rate intelligence, with chat enabling real-time connections — all in one place.
Over 220 logistics companies — including 8 of the 10 largest and half of the 100 largest — trust Cargado to run their cross-border operations. We've raised $22M from Primary Venture Partners, Ironspring Ventures, Zenda Capital, Proeza Ventures, LGVP, Conversion Capital, Assembly Ventures, Friends & Family Capital, Wischoff Ventures, and Sahil Bloom. We're headquartered in Chicago.
In this role you will be responsible for managing our current customer base. You will onboard new customers, build relationships, understand their business needs and ultimately help them drive success in their companies through Cargado.
You will make a huge impact on not only our customers' business but on Cargado in building out our customer success motion for scale. This role will be located in Monterrey, NL, Mexico.
Lead high-impact onboarding sessions that set up customers for long-term success
Act as a trusted advisor, developing deep relationships, understanding customer goals, and helping them realize value from Cargado
Drive adoption and engagement across customer accounts; proactively identify ways we can deliver even more value, including in person
Analyze usage patterns and surface actionable insights to improve customer performance
Serve as the "voice of the customer", sharing feedback with our Product and Engineering teams to help drive platform improvements
Collaborate with senior customer stakeholders to share performance insights and ensure alignment with their business goals
5+ years of experience in a consultative, customer-facing role (Account Management, Customer Success Management, etc.)
Demonstrated success in driving customer satisfaction, engagement and retention
1+ year of experience in a Freight brokerage preferred
Highly adaptable and energized by change — you thrive in fast-paced startup environments
English proficiency at a professional or business level; Spanish fluency required
Obsess Over Customers — We deeply understand everyone who uses Cargado and prioritize their needs. We balance immediate feedback with bold, forward-thinking innovation.
Seek Truth, Use Data — We ground our work in facts, ask questions, and challenge our own assumptions. Curiosity drives us to dig deeper and understand the "Why."
Win As A Team — We put the team first, communicate with honesty, and fully commit once a path is chosen. We choose outcomes over ego and progress over pride.
Move With Velocity, Take Accountability — We move fast but in the right direction. We take full ownership of outcomes, act with urgency and initiative, and use good judgment to unblock ourselves and others.
We're building the operating system for North American freight — if you want to work on hard problems with a team that moves fast and cares deeply, we'd love to meet you.
