Credit & Collection Coordinator

***The Credit and Collections Coordinator role combines a focus on timely collections and dispute resolution with ensuring adherence to complex tax regulations.**POSITION DUTIES AND RESPONSIBILITIES****Essential Functions**- Upload invoices into the customers’ portal.- Resolve billing disputes through negotiation and problem-solving.- Escalate severely delinquent accounts to external collections.- Process customer inquiries and reconcile invoices/credit memos.- Maintain accurate customer data in SAP, including customer name, credit limits and payment terms to accurately bill.- Establish credit limits based on risk assessment within grant of authority.- Collaborate with cross-functional teams on credit memos, cancellations, and rejected complementos.- Monitor and report credit concerns to management.- Contribute to process improvements and support daily operations.- Participate in credit-related projects and conduct account reconciliations.- Deliver invoices/billings to customers when physical copies are required.- Research and implement sales tax procedures changes based on SAT regulations.- Reconcile SAT, SAP and 3rd party invoices & complementos to ensure all documents are accounted for properly.- Collaborate with 3rd party vendor to ensure invoice compliance with SAT protocols.- Perform additional duties as assigned.**Supervisory / Managerial Responsibilities**- None**Travel Requirements**- Approximately 10% travel based on customer demand, primarily within Mexico- Limited oversees travel may be required**ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE**- Bachelor’s degree in accounting or related field- Minimum 3 years of experience in credit and collections- Proficient Microsoft Office (Excel, Word, PowerPoint)- Excellent interpersonal skills to establish and maintain effective relationships with internal and external stakeholders- Bilingual in English and Spanish is required.- Ability to meet deadlines**BENEFICIAL EDUCATION, SKILLS AND EXPERIENCE**- Accounts receivable accounting and IFRS and local GAAP knowledge is preferable- Demonstrated competencies in the areas of process improvement- Proficient in major ERP system (Detecno, HANA)- Good analytical and problem-solving skills- Team-focused, results oriented- General experience in a multi-national company.