Onboarding Specialist

hace 3 semanas

Tijuana, México Ucallz S.A de C.V A tiempo completo

Do you have cutomer service/trainer or sales experience? Join Group UAn Onboarding Specialist is responsible for onboarding and guiding new users or clients to achieve their first success with the product or service. And by doing so, they are the first stronghold in the fight against the one common enemy: churn.Thanks to an onboarding specialist’s efforts, users/customers start on the right foot and are automatically less likely to churn.With onboarding specialists, customers/clients learn how to use products or services in a simple and effective way. After a successful onboarding, customers take an interest in the service and see for themselves how exactly it brings value to them.Ussers/clients leave for good when they feel there is:- No value in the service or product- A steep learning curve- Lack of interest- No balance between cost and effectivenessSo, y implementing the right form of onboarding, onboarding specialists make it easier for customer success teams to handle customer accounts efficiently.**Responsibilities**:- Educating customers- Setting up customers for immediate success- Improving product or service adoption.- Giving customers detailed account directions- Recording and solving customer issues, queries, and requests- Educating users about the services best practices- Company presentations and demos.**Requirements**:- English proficiency.- Experience in similar roles (High profile Customer service, sales, training, onboarding, sales, B2B, client care.)- Able to work on site. (zona rio)- Excellent communication skills.- Extensive Product and Company Knowledge- Patience + Empathy.on-site job.zona rio locationlaw benefits.$5,000 / $7,000 Net weekly salary. (depending on experfience)Tipo de puesto: Tiempo completoSalario: $5,000.00 - $7,000.00 a la semanaTipo de jornada:- Turno de 8 horasIdioma:- English (Obligatorio)

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