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hace 4 semanas

Monterrey, México Sutherland A tiempo completo

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**Consultants in this role get to**:**Be the Point of Contact**: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required.**Be a Problem Solver**: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.**Strengthen Relationships**: Work and partner with others: Within a team-based environment.**Consistently Deliver**: Achieve and maintain required metrics and goals.**Qualifications**:- Excellent knowledge of Portuguese (B2 spoken - B1 English spoken)- Spanish consultants: English B1 spoken- Some experience in a service or support center and related understanding of technical troubleshooting- Strong communication skills- Able to work positively in a fast-paced, changing environment.- Ability to multitask and have excellent organizational skills.- Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.- Willingness or skills for a customer-oriented job- Ability to work on flexible shifts, agreed in advance with the team- Precision, loyalty, organization- Articulate, bright and curious- Passionate about service- Sales experience preferred- High school diploma

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