Helpdesk Associate- Healthcare Clinical Service
hace 2 días
Req ID: **Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs. if needed for equipment setup**Ideal Qualifications**:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)- Minimum of 1 year of technical troubleshooting experience- High school diploma or equivalent required**Preferred Skills**:- Experience in a call center environment- Demonstrate a service philosophy in all interactions with clinicians and colleagues- Effective communication and interpersonal skills- Proficient typing and English language skills (both verbally and in writing)- Strong listening capabilities to fully understand caller's needs / requests- Exceptional ability to work optimally in a fast-paced environment**Basic Qualifications**Minimum 1 year customer service or call center experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
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Helpdesk Senior Associate- Healthcare Clinical
hace 2 semanas
Guadalajara, México Hashmap A tiempo completo**Req ID**:******We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Job Description**:Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...
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Helpdesk Senior Associate- Healthcare Clinical
hace 2 semanas
Guadalajara, México Ntt Data A tiempo completo**Req ID**: ******We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Job Description**:Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...
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Healthcare - Clinical Service Desk / Helpdesk
hace 1 semana
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 178847 **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and...
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Healthcare - Clinical Service Desk: Helpdesk
hace 1 semana
Guadalajara, México NTT DATA A tiempo completo**Req ID**: We are currently seeking a**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remotely within Mexico.**Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center...
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Helpdesk Associate- Healthcare Clinical Service
hace 7 días
Guadalajara, México NTT DATA A tiempo completoReq ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...
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Helpdesk Associate- Healthcare Clinical Service
hace 2 días
Guadalajara, México NTT DATA A tiempo completoReq ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...
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Helpdesk Associate- Healthcare Clinical Service
hace 2 semanas
Guadalajara, México Ntt Data A tiempo completoReq ID: ******Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a...
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Helpdesk Associate- Healthcare Clinical Service
hace 1 semana
Guadalajara, México Hashmap A tiempo completoReq ID: 278445 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
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Helpdesk Senior Associate- Healthcare Clinical
hace 4 días
Guadalajara, México Hashmap A tiempo completoReq ID: 253218 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
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Helpdesk Senior Associate- Healthcare Clinical
hace 2 semanas
Guadalajara, México Hashmap A tiempo completoReq ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...
