Service Analyst C09
hace 4 semanas
The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines- Ensure accuracy of research and compliance advice provided to members of sales force team- Develop information regarding required changes in reports and procedures- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns- Support sales force and management by implementing recommendations concerning changes, improvements and enhancementsFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- Previous relevant experience preferred- Series 6 and 26 License.- Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and cultureEffective verbal and written communication- Influencing and relationship management skills- Proven ability to creatively solve problems**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Experiência en control interno, MCA y Monitoreo- Capacidad de análisis- Conocimiento en proyectos- Liderazgo con equipos de trabajo- Experiência en procesos de Contact Center- Ingles intermedio- Conocimiento medio en Excel y paquetería de office- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Quality Analyst 1
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Analista de Servicio Back Office Sucursales C09
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Customer Service Analyst
hace 4 semanas
Metepec, México Citi A tiempo completoThe Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Ops Sup Analyst 1
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Customer Service Online
hace 3 semanas
Metepec, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
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Quality Analyst 1
hace 1 semana
Metepec, México Citi A tiempo completo**Responsibilities**:- Keeps abreast of best practices in Quality Assurance.- Provides input with regards to all training and development needs for assigned personnel.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.- Direct impact by ensuring the quality of tasks provided by self and others on...
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Banamex Analista Business Support
hace 4 semanas
Metepec, México Citigroup A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Banamex Dialer Analyst 1- C09
hace 7 días
Metepec, México Citigroup A tiempo completo**Responsibilities**: - Produces daily and monthly reporting using appropriate systems. - Adds/ Modifies those reports doing changes when needed. - Standardizes and optimizes MIS processes. Documents reporting processes. - Guarantees a high quality of the MIS to fulfill business needs. - Applies good understanding of how the team interacts with others in...
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Quality Analyst 1
hace 4 semanas
Metepec, México Citi A tiempo completo**Responsibilities**:- Keeps abreast of best practices in Quality Assurance.- Provides input with regards to all training and development needs for assigned personnel.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.- Direct impact by ensuring the quality of tasks provided by self and others on...
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Banamex - Workforce Cap Analyst - C09
hace 2 semanas
Metepec, México Citi A tiempo completo**Responsibilities**: - Produces daily and monthly reporting using appropriate systems. - Adds/ Modifies those reports doing changes when needed. - Standardizes and optimizes MIS processes. Documents reporting processes. - Guarantees a high quality of the MIS to fulfill business needs. - Applies good understanding of how the team interacts with others in...
