Banamex Dialer Analyst 1- C09

hace 3 días

Metepec, México Citigroup A tiempo completo

**Responsibilities**:

- Produces daily and monthly reporting using appropriate systems.
- Adds/ Modifies those reports doing changes when needed.
- Standardizes and optimizes MIS processes. Documents reporting processes.
- Guarantees a high quality of the MIS to fulfill business needs.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles.
- Makes evaluative judgments based on the analysis of factual information.
- Limited but direct impact on the business through the quality of the tasks/services provided.

Qualifications:

- Basic analysis and reporting skills Basic level experience in a related role (combination of education/experience).

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Actividades a realizar**:
Analizar el volumen de llamadas en tiempo real que se asignan a ejecutivos de cobranza

**Requisitos**:
Manejo de bases de datos y análisis de información

Access y Excel intermedio/Avanzado

Análisis general para toma de decisiones

Opcional Manejo de SQL Server
- Opcional Conocimiento en Marcador Predictivo

Conocimientos del área de cobranza

Disponibilidad para laborar de lunes a domingo

La ventana de atención de la grupal es de 7:30 am a 10:00 pmJob Family Group:
Operations - Core
- **Job Family**:
Workforce Capacity
- Time Type:
Full time
- Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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