IT Junior Support Engineer

hace 3 semanas

Tijuana, México BekaertDeslee A tiempo completo

**Main responsibilities and Key Result Areas**:- Internal IT and computer use procedures; build IT documentation and improve the IT knowledge base, both for end users and internal IT users.- The IT and telecommunication activities of SOLMX, including operation, implementation, analysis, training, support, procedure development, troubleshooting and remediation.- The cooperation with the corporate IT department to ensure transparency between SOLMX and other BekaertDeslee business units and Head Quarters, while taking advantage of the scale efficiencies.- Implement group IT solution and strategies for the IT needs (including project organization, implementation strategies) for SOLMX computer systems (SAP, LAN, PC, telecommunication )- First contact to for end users to handle their IT problems, questions and requests (via phone call, face to face, IT service desk tool)- Maintains contracts with companies and organizations that are relevant for the efficient operation of the IT department.- Coordinate with other departments of SOLMX to assure a smooth operation and thorough understanding of the IT needs and opportunities.- Responsibilities include but are not limited to:- Maintenance and administration of local area network to include:- User access and support.- Server hardware administration and maintenance.- Network hardware equipment maintenance.- Mobile phone support- Perform system backups and recovery.- Physical installation of server- and networking equipment, network patching, backup handling )- Support computer hardware and peripheral equipment:- Installation, maintenance and management of the lifecycle of all end user equipment, including hardware and software installations.- Monitor, maintain, repair, and purchase computer systems, peripheral equipment and televisions- Make recommendations for future upgrades- Maintenance and administration of the VOIP telephone system- User access and support.- Server and telephone administration and maintenance.- Help Desk Support- Assist end users in resolving hardware and software issues- Analyze and route issues to proper IT support- Diagnose problems and perform troubleshooting activities- Document, track and monitor problems via JIRA Help Desk.- The IT coordinator will be on call to address user issues after hours and over the weekend. The on-call hours are shared between two coordinators.- Project work and system maintenance will require working extended hours and weekends as needed to complete work.**Professional qualifications and knowledge**:- University Degree or certificate program in Computer Sciences, with working knowledge of network design and administration, PC repair and imaging, software.- Solid understanding of IT in general and the SOLMX operation and IT system.- Strong knowledge of Microsoft bases operating systems (Active Directory, Win10 enterprise)**Competencies and personal skills**:- Highly approachable- Strong service attitude- Team work- Good communication skills both internally and externally- Ability to work well in a complex working environment- Problem-solving abilities.- Ability to effectively prioritize and execute tasks in a high-pressure environment- Ability to comply with deadlines- Reliability: both in terms of attendance and quality of work.- Must be responsive to requests**Interested?**:Please apply, we are looking forward to hear from you**Abril Bojorquez, HR Generalist

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