Manpower Mexico | SAS Consultant

hace 3 días

distrito federal, México Manpower Mexico A tiempo completo

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Infrastructure Engineer. This role is responsible for supporting SAS EFM, a best-in-class transaction fraud detection/monitoring application for HSBC. The role location is in Mexico, but the team is geographically dispersed with other team members in India, UK, and US, and regional teams located in Hong Kong and Mexico. Overall, the department has moved to an Agile/POD organization, and this specific role is part of the Global Fraud Core platform POD.

Job Characteristics and Responsibilities:

  • Overall department has moved to Agile/POD organization, this specific role is part of Global Fraud Core platform POD.
  • Global Fraud Core platform POD supports the distributed SAS EFM environment on a distributed platform.
  • Build/configuration of SAS EFM (Transaction Fraud Monitoring System) environment, ensuring initial setups are correct.
  • Monitoring/support of distributed environment and enhancing our capabilities in this area.
  • Provide SME level L3 support for mid-tier environment when needed for production; this is a 24x7 requirement when staff member is scheduled, escalate issues to appropriate SMEs (US staff, ITID, vendor as necessary).
  • Investigate issues to determine root cause and suggest/implement fixes.
  • Plan and coordinate any infrastructure or application changes that are needed.
  • Create/maintain a knowledge log of issues and how to resolve.
  • Provide support for development, UAT environments for ongoing projects during agreed UK/US daytime hours.
  • Perform cross-training (as directed by management) to department on base SAS EFM functions on how to support production mid-tier environment.
  • Create/maintain programs to facilitate recycling of needed SAS EFM components in development/UAT to allow all department members to be more self-sufficient.
  • Infrastructure build and support needed for scheduled projects.
  • Responsible for builds to agreed schedule.
  • Work with other PODs to support application changes.
  • Install various software packages.
  • Install/configure/manage Splunk.
  • Install application hotfixes.
  • Create needed scripts/jobs for batch, monitoring, rule deployments, and maintenance.

Requirements for this Role:

  • Collaborative, team-focused (willing to share information) with the ability to work with others (other POD members, other PODs, ITID teams, project managers, etc).
  • Ability to lead and coordinate projects, tasks, and issue resolution.
  • Articulate, excellent communication, organizational, and interpersonal skills.

Technical Skills Required:

  • 10+ years of software development/deployment/support experience.
  • 10+ years of distributed Unix/Linux administration/support experience.
  • 10+ years of DB2/Oracle knowledge/support experience.
  • 5+ years of working experience with IBM MQ.
  • 5+ years of knowledge and experience with networking.
  • L3 Production Support experience including: configuration, upgrades/patches, performance tuning, backup.
  • Basic understanding of web application deployment/support.
  • Experience with Unix scripting/automating Unix processes.
  • Knowledge of security configurations (i.e., SSL, TLS).
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