Sr. Lead Product Manager

hace 4 días

distrito federal, México ADP, Inc. A tiempo completo

ADP is hiring a Senior Lead Product Manager (Salesforce Service Cloud)

Are you inspired by transformation and making an impact on the lives of millions of people every day, even when it's messy?

Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?

Are you a technologist first and foremost who approaches every problem wearing that hat while going out of your way to champion development creativity and build diverse, engaged teams?

Well, this may be the role for you. Ready to make your mark?

In this role, you will support the product strategy and implementation for two of ADP’s strategic technology initiatives. You will work closely with multiple ADP teams of developers, user experience experts, product managers, and others to support the delivery of service technology initiatives. You'll also be accountable for something else significant: the uncompromising quality of our products.

Your day-to-day will focus on product delivery and innovation with engineers, architects, your product management team, and clients to create easy-to-use, elegant solutions that present a seamless client experience. You will work on product strategy and execution for two emerging services that will pave the way for ADP’s continued marketplace success. You will work on both short-term deliverables and long-term strategy, balancing the tactical and the visionary.

To thrive in this role, you have 6+ years of experience deploying and maintaining cloud-based Salesforce CRM solutions with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment. The ideal candidate is versed in Salesforce Service Cloud product strategy, development, design, and rollout, with a penchant for user experience. This role will be a key part of a cross-functional team of developers, product owners, UX designers and researchers and change management and implementation professionals. You will need to influence strategy in a fast-paced environment while keeping the needs of our internal and external clients at the forefront of the project. You need a passion for data, process, and analytics. Decisions are influenced by user data and closed-loop feedback. This team works quickly under Agile methodology. You will be responsible for updates for executive leadership.

You'll find exciting challenges here, get to solve real-world problems and make an impact on millions of people as we design what's next for ADP and the industry.

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

  • Strategy and vision: You'll use your ability to create and deliver a vision and strategy working across functional lines (operations, service, implementation, etc.) and steering multimillion-dollar initiatives from inception to implementation.
  • Build teams that thrive: You have led and inspired teams that embrace change, continually innovate, and achieve performance standards.
  • Operate with a product ownership mindset: You understand and reinforce a product culture and work autonomously. Your clients will always be close and accessible.
  • Task and Time Management: You'll start each day with your calendar in mind.
  • Information Analysis: You will constantly analyze client feedback, client voting patterns of product features, competitive analysis, macro-level trends, and writing queries on data in databases.
  • Communication: You are comfortable in front of leadership and have a compelling voice demonstrated through your executive presence and ability to lead change.
  • Grace Under Pressure: You thrive in a fast-moving, agile environment and are comfortable managing competing priorities.

TO SUCCEED IN THIS ROLE:

  • You'll have a Bachelor's degree OR equivalent.
  • Experience delivering successful digital transformation in large organizations.
  • Experience with Salesforce CRM implementations, specifically Service Cloud. Service Cloud Admin Certifications preferred.
  • Worked in Agile development environment and understands the development concepts.
  • Comfort managing features, stories and scrum in Jira.
  • Has market awareness of other vendors, technologies, user behaviors and able to gather the relevant information to help make product roadmap decisions.
  • Experience with contact center solutions.
  • Strong communication and presentation skills, including the ability to communicate technical issues simply and convincingly.
  • Expert experience researching industry trends, usage analytics, competitive pressures and proven experience applying to product strategy & roadmap.

What are you waiting for? Apply today

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

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