Sr. Product Manager

Job Description and Responsibilities

The Network Product organization at Visa has overall business responsibility for growing network processing on VisaNet globally.

The Senior Manager, Network Product MEXICO will serve as the network product subject matter expert for the market. The role will include responsibility for integration of business and processing, while achieving synergies of processing and product strategies.

The Senior Manager will be expected to champion existing Visa processing assets and drive strategic expansion of network processing share, while collaborating with Business Development, Merchant Sales and Acquirer and Client Services leads.

The role will also include long / short term planning, analysis and execution of processing initiatives.

Reporting directly to the Head of Network Product Mexico, the Senior Manager will be expected to interact effectively with all levels of Visa management and staff.

This position will involve frequent interaction and communication with key Visa stakeholders, including Banks, Governments, Acquirers, Processors and Vendors.

Key areas of focus include:

• Network Commercialization, Responsibility for integration of business and processing, while achieving synergies of processing and product strategies.
• Ability to champion existing Visa processing assets and drive strategic expansion of network processing share, while partnering with Business Development leads.
• Solutions Architecture, Ensure network readiness and enable infrastructure for (i) new market entry, (ii) enable new use cases.
• Ability to stitch capabilities together to create new processing solutions. Market engagement to deliver localized processing solutions.
• Active role within specific Country Mgmt. teams to bring expertise, design architecture, processing viability and solutions for market specific product deployment strategies.
• Solution delivery and deployment, Ability to deploy processing solutions via ISO based merchants, API and Web Services. Strong knowledge base of VisaNet processing infrastructure.
• Ensure appropriate end to end project management including the testing and implementation of new processing opportunities with clients, while partnering with Business Development, Merchant Sales and Acquirer and Client Services leads.
• Engage in Processing enablement activities with multiple market implications.

Specific responsibilities include:

• Lead the development and manage the execution of the Network Product Strategy for MEXICO.
• Identify key technical, operational and commercial elements to develop processing capabilities in key MEXICO market.
• Ensures synchronization of development activities with key Technical Groups. Manages key interactions with Product, Sales and Acceptance activities.
• Ensure the country sales teams are effectively communicated to and that strategies and actions plans are understood by the relevant stakeholders.
• Assist in the development of a network processing sales plan including relevant metrics to ensure revenue targets are understood and tracked.
• Support the implementation and operation of the plan, with a focus on fast resolution of problems and stakeholder satisfaction.
• Ensure activities are regularly reviewed and reported to Regional Function and Global leaders.
• Manage the identification and assessment of processing trends, opportunities and threats in MEXICO.
• Identify, qualify and quantify market specific opportunities in close cooperation with local relationship management and product teams.
• Promote an understanding of critical success factors to achieving network processing revenue objectives.
• Provide input into design and implementation of general marketing and promotional activities to ensure increased awareness of processing objectives and priorities.
• Provide Subject Matter Expertise (SME) and manage the provisioning of education and sales support to relationship management teams.
• Demonstrate a strong understanding of Visa’s processing capabilities overall with specific knowledge and leadership of network processing objectives.
• Provide leadership to ensure training of relationship management staff with the goal of ensuring relationship management becomes self-sufficient in processing sales and opportunity identification.
• Provide professional advice and consultancy to relevant stakeholders covering both tactical and strategic objectives.
• Conduct key stakeholder presentations, seminars and workshops.
• Lead and deliver tailored content to articulate the capabilities and Value of VisaNet to a variety of audiences, ranging from decision makers in the respective Central Bank, Senior Management within the Client and key industry bodies.
• Identify value added processing opportunities and highlight the commercial and performance benefits to respective customers.
• Ensure appropriate end-to-end project management including the testing and implementation of new processing opportunities with clients.
• Drive Network Product vision and strategy in partnership with Product teams and key internal and external stakeholders.
• Serve as a cross-functional SME for functional groups.
• Provide thought leadership and representation at industry forum / committee(s) representing Visa amongst multiple eco-system stakeholders.
• Active role within specific Country Mgmt. teams to bring expertise, design architecture, processing viability and solutions for market specific product deployment strategies.
• Provide ad-hoc market processing analysis requests for Product teams as part of their Product deployment agenda for multiple markets.
• Engage in Processing enablement activities with multiple market implications.

The incumbent must have:

• Multiple regulatory environment understanding.
• Multiple country / landscapes knowledge.
• Multiple stakeholders interaction.

Manage multiple processing opportunities across the region.

• Solution architect for multiple markets opportunities, delivers different processing solution designs (out-of-the-box thinking approach) to enable VisaNet VAS (partial auth., STIP, etc.) and digital product (Visa Direct, Token, etc.) integration.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• Bachelor’s degree in Economics, Business, IT, or related field, preferably in MIS, Engineering.
• Master’s degree preferred.
• Typically requires 5+ years experience in payment processing, including products and services, business systems and processes.
• Card issuer, consumer banking, retail banking and / or other financial services experience required.
• Sales experience and proven negotiation skills required.
• Ability to generate organizational momentum through creative and innovative solutions to problems and opportunities.
• Strong communication, interpersonal and collaboration skills to influence direction and change attitudes / decisions of senior level international bankers.
• Strong project management and organizational skills.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
• Excellent time management skills, with an ability to achieve goals with minimal management oversight.
• Demonstrated drive and energy.
• Multicultural sensitivity and interpersonal relationship management skills, including the ability to work effectively within Latin America.
• Working knowledge of Microsoft Office.
• Fluency in English and Spanish required.

Preferred Qualifications

• 7-10 years of work experience with a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, and MD) or 3 years of experience with a PhD.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.