Creative Lead

CREATIVE LEAD(CREATIVE SERVICES TEAM)LocationMexico CityAbout ShuttlerockShuttlerock is a creative subscription platform delivering unrivaled speed and limitless scale, unlocking new potential in digital marketing. Its proprietary platform leverages designers and technology to quickly create high-performance mobile video ads using a single visual asset as simple as a still photo. The resulting ads allow agencies and brands to maximize existing creative for a wider audience.Founded in 2011, Shuttlerock is providing guidance on effective digital marketing all over the world in over 30 languages and is one of the leading Facebook and Instagram Marketing Partners. The company has offices in New York, Los Angeles, Austin, Berlin, Paris, Singapore, Tokyo, and Nelson, New Zealand.As a Creative Lead, you will be joining a large global team of experienced motion graphic artists, who are responsible for creating short-form video ads for some of our world-class, and iconic clients. To be successful you will be a confident motion graphics artist, who can take a creative brief and draw on your own inspiration to create an effective video ad. You will teach our clients how to write a best-in-class production-ready brief on our platform as well as educate them on what makes actionable revision comments. You will be a self-starter, who thrives working in a dynamic and evolving environment.A passion for working to deadlines is also a plus**This role will be operating with our English-speaking North American market where all communication is in English. Applicants must have an expert level of English communication both written and verbal. ****Responsibilities**:- Deliver best-in-class service to our clients and partners through creative production support and expertise.- Ensure tasks are delivered successfully and within committed time frames.- Educate clients on industry creative trends, new service offerings, and best practices.- Understand the main drivers of creative performance and clearly explain recommendations to improve results.- Partner directly with advertisers (and their agencies when applicable) to optimize ad creative for a digital experience while building and maintaining strong client relationships.- Support onboarding new customers onto the ShuttlerockCloud as a creative steward following a specific onboarding process to ensure they have a great first experience.- Be the in-market translator to understand advertisers' brand guidelines as a part of onboarding (getting to know them) and communicate them effectively to Shuttlerock's internal production teams through robust capture of brand intelligence.- Work alongside customer and sales teams to deliver live workshops where you produce optimized creative videos in a collaborative and engaging virtual environment (in the future these may have the opportunity to be done back in person).- During the workshops your role will be to prepare video concepts (from a pre-submitted client brief) and conduct client research to present on the day. You’ll then make live design/ editing changes in front of the clients and partners present.- Assist in-market customer teams with design-related questions, creative consultations, and troubleshooting creative roadblocks (urgent production matters or quick fixes).- Collaborate with our Creative Lab’s team to pitch, direct, and complete innovative and specialty projects e.g AR (training provided if not experience in this space).- Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.- Be a team player that supports the wider team and where there is ambiguity see opportunities to define and lead in a fast pace environment.Ideal Capabilities & Experience- 3+ years of experience as a motion graphic designer.- Knowledge of digital platforms and the essentials of digital brand building through creative.- Proficient in producing short-form motion graphic videos with a deep understanding of typography, composition, pacing, and sound design.- Superb interpersonal & communication skills / comfortable leading calls and meetings with clients, partners, and key stakeholders.|- Ability to collaborate with an open mind when it comes to working alongside colleagues.- You lead with humility and empathy, respecting and learning from the perspectives of others.- Ability to adapt your design approach in real-time in order to suit the client's needs.- Proactive and adaptable work ethic and attitude.- Advanced skills in the Adobe Suite focusing on After Effects, Illustrator, and Photoshop.- Knowledge of social media platforms both as a consumer and potentially within a brand or agency.