Customer Success Trainer

**About the Role**:**Grade Level (for internal use)**: 10Customer Success Trainer**Job Summary**: We are seeking a dynamic and experienced Trainer to join our Global Customer Success Team. The Customer Success Trainer will be instrumental in driving client satisfaction and maximizing product utilization by delivering thorough training to both new and existing clients. This role demands a deep understanding of our products, along with the ability to communicate complex information in a clear and accessible manner. The Trainer will prioritize understanding customer use cases, empowering clients with the knowledge and skills necessary to effectively leverage our tools to address their unique needs and achieve their business objectives.**Key Responsibilities**:Develop and deliver engaging training sessions/path for new and existing clients on our Plan &Build products.Assess client needs and tailor training sessions to address specific use cases and questions.Conduct one-on-one coaching sessions and group training workshops.Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customersGather feedback from clients post-training to continuously improve training content and delivery methods.Collaborate with our educational content creator to create training materials, including manuals, guides, and online resources, to support client learning.Track and report on training initiatives & client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.)Assist clients in troubleshooting and resolving product-related issues during and after training sessions.Leverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation planEnsure enhancement requests from clients are routed to product stakeholdersStay informed about industry trends and best practices in customer care and training methodologies.**Qualifications**:Bachelor’s degree in Business, Education, Communication, or a related field.Automotive background is preferred.Must be fluent (spoken and written) in EnglishProven experience (3-5 years) in training, customer support, or a related role.Excellent communication, interpersonal and presentation skills.Strong analytical skills with the ability to understand customer use cases and translate them into training content.Ability to work collaboratively with cross-functional teams.Passion for helping clients succeed and a commitment to providing exceptional customer service.A proactive approach to problem-solving and a passion for client success.About S&P Global MobilityAt S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.What’s In It For You?**Our Purpose**:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.**Our People**:We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.**Our Values**:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.**Benefits**:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.**Our benefits include**:**Health & Wellness**: Health care coverage designed for the mind and body.**Flexible Downtime**: Generous time off helps keep you energized for your time on.**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.**Invest in Your Future**: Secure your