Customer Service Supervisor
hace 4 semanas
_This is a fully on site position in Guadalajara, Jalisco_- Advanced english required_HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT’S NEEDS AND REQUIREMENTS. MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS. THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES.**RESPONSIBILITIES**- ACCOMPLISH DEPARTMENT OBJECTIVES BY SUPERVISING STAFF AND ORGANIZING AND MONITORING WORK PROCESSES.- MAINTAIN AGENTS BY RECRUITING, SELECTING, ORIENTING, AND DEVELOPING PERSONAL GROWTH OPPORTUNITIES.- ACCOMPLISH STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES.- CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.- MAINTAINS A POSITIVE WORK ENVIRONMENT WHILE KEEPING THE AGENTS MOTIVATED.**ABOUT YOU...**- HIGH SCHOOL DIPLOMA OR GED- 4+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE- BILINGUAL ENGLISH / SPANISH IS REQUIRED.- BASIC EXCEL SKILLSET°BASIC SUPERVISOR EXPERIENCE**SHIFT**MONDAY TO SATURDAY (SUNDAY AND WEEKDAY OFF)8:00AM TO 6:00PM**SALARY AND BENEFITS**$21,000 MONTHLY GROSS SALARY+$1,400 FOOD VOUCHERS+2%SAVINGS FUND+20 DAYS CHRISTMAS BONUS+6PTO DAYS- This is a fully on site position in Guadalajara, Jalisco_- Advanced english required_Pay: $21,000.00 per month**Experience**:- Supervisor/management : 1 year (required)- Customer Service: 4 years (required)**Language**:- Advanced english (required)Work Location: In person
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Customer Service Supervisor
hace 2 semanas
Guadalajara, México OMRON A tiempo completo**Customer Service Supervisor**In Omron Guadalajara we are looking for our Customer Service Supervisor.**Responsibilities**:- Leadership- Motivate, coach, and empower team members to provide exceptional Customer Experience and to reach best in class goals and metrics through Skilled Based routing- Understand and interpret data that leads to development...
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Customer Experience Supervisor
hace 6 días
Guadalajara, México Sparrow Search A tiempo completo**Customer Experience Supervisor** The Customer Experience Supervisor (CES) is responsible for managing the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and implementing initiatives to achieve key performance indicators (KPIs) while ensuring a high level of customer service. The CES collaborates with the Customer...
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Customer Experience Supervisor
hace 6 días
Guadalajara, México Sparrow Search A tiempo completoThe Customer Experience Supervisor oversees the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and devising initiatives to meet KPI goals and ensure the highest level of customer service. In coordination with the Customer Experience Manager, the CES designs and deploys training plans for the development of the CER...
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Remote Customer Service Representative
hace 2 semanas
Guadalajara, México Heirloom Property Management A tiempo completo**Are you ready to take the lead in delivering exceptional customer service for Heirloom Property Management, all from the comfort of your home in Mexico? Join our team as a Remote Customer Service Representative and play a vital role in providing outstanding property management services remotely!**If you excel in customer service and attention to detail, we...
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Customer Service
hace 1 semana
Guadalajara, México Hermes NexTec A tiempo completoBorderGuru’s vision is to become a leading partner for the global expansion of US based fashion and lifestyle brands. This background provides us financial stability and access to unique abilities however, we are operating flexible and dynamic like an independent company. We want to be the one stop shop, offering solutions that cover all aspects of...
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Customer Service
hace 1 semana
Guadalajara, México Hermes NexTec A tiempo completoBorderGuru’s vision is to become a leading partner for the global expansion of US based fashion and lifestyle brands.This background provides us financial stability and access to unique abilities however, we are operating flexible and dynamic like an independent company.We want to be the one stop shop, offering solutions that cover all aspects of...
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Remote Customer Service Representative
hace 1 semana
Guadalajara, México Heirloom Property Management A tiempo completoYou are prepared to arrange a reference call with one of your last 2 employers. - Your English writing and speech is near perfect with the ability to understand some common English idioms. - You have high speed internet and a quality computer that will allow for video team meetings and voice over internet phone calling. 100 Mbps download and 10 Mbps upload...
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Remote Customer Service Representative
hace 1 semana
Guadalajara, México Heirloom Property Management A tiempo completoYou are prepared to arrange a reference call with one of your last 2 employers.- Your English writing and speech is near perfect with the ability to understand some common English idioms.- You have high speed internet and a quality computer that will allow for video team meetings and voice over internet phone calling. 100 Mbps download and 10 Mbps upload...
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Customer Service Representative
hace 1 semana
Guadalajara, México Cognizant A tiempo completo**Job Summary** **Responsibilities** - Provide timely and accurate information to customers regarding products and services. - Resolve customer issues efficiently and effectively ensuring high levels of customer satisfaction. - Document customer interactions and maintain detailed records of inquiries complaints and resolutions. - Collaborate with team...
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Agente de Servicio Al Cliente Bilingüe
hace 1 semana
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...