Junior Client Service Analyst

hace 4 semanas

Ciudad de México NielsenIQ A tiempo completo

Descripción de la empresaRequisitos**JUNIOR CLIENT SERVICE ANALYST****ACERCA DEL EMPLEO**Retail Vertical necesita un Analista Junior que se encargar de la gestión y resolución de Cuestionamientos sobre la data de clientes, así como la mejora continua de nuestra data. Adicional a gestionar algunos reportes, data pulling y estandarización y automatización de nuestros entregables a clientes**RESPONSABILIDADES**Gestión y resolución de CI y CO (desde el lado comercial) Levantar cuestionamientos, preparar el caso y darle seguimientoAdministración de Portales (dar accesos Answers y C*X)Generación de data (Extracción y reportes sencillos), se buscará automatizaciónGeneración de Presentaciones estándar**ACERCA DE TI**Que le guste resolver problemas, analítico, con un excelente nível de comunicación, que de algo técnico pueda explicar de una manera siempre. Proactivo, autogestionado (seguimiento y resolución de problemas)**Requisitos**:Ingeniero Sistemas o Industriales, Ciencia (Actuaria, computación o matemáticas) de preferencia, pero también puede ser Negocios o Marketing.Ingles Intermedio (Excelente comprensión de lectura)Conocimientos de R o PhytonExcel avanzado - Tablas dinámicosResolución de problemasOrientado a resultados y capacidad para priorizar informaciónNegociación con diferentes áreasManejo y seguimientoComunicación (Trasladar cuestiones técnicas a algo ejecutivo simple)Información adicionalSAP POSITION REF14483N**About NielsenIQ**NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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