Sales Account Manager

**SALES ACCOUNT MANAGER - HYBRID**Location Guadalajara, Mexico**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.**YOUR TASKS**Ensuring the best possible customer care and satisfaction and usually conducting acquisition activities in accordance with agreed strategies and preparing and conducting presentations.Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations.Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.Tasks and responsibilities**Strategic business development**:- ****Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.- Suggest project prioritizations and participate in cross-functional workshops and meetings.Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives**Customer Relationship Management (CRM): Developing and leveraging customer potential**- Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer- Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues- Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation.**Acquisition: Establishing and restoring customer contacts**- Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations.- Create quotes**Pricing**:- Designing prices and conducting annual price negotiations with the customer, if necessary in consultation with the superior**Hearing**:- Preparing and conducting negotiations, e.g. acquisitions with a high degree of internationality, change management, cost life cycles, reimbursements, framework agreements**Project supervision**:- In development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product-specific rationalization and value-added measures in consultation with the program management; processing change orders placed by Hella or customers after a project phase.Escalation (internal and external) of problems if the promised objectives cannot be achieved**Other work duties**:- Controlling a department project, a sales project (national, regional, global) or an important financial KPI (GEFit, Overdues, DSO, SEK, QS, etc.)**YOUR QUALIFICATIONS**- University degree: Engineering or Business related- Professional experience: More than 5 up to 6 years within automotive industry- Experience in the automotive industry, as sales account manager working with Korean and/or Japanese customers- International view (with experience working in global organizations)- Project management knowledge- Autonomy- Used to work with processes- Language: Spanish and/or German will be a plusTake the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.**HELLA Automotive Mexico S.A. de C.V.**Jonathan de Jesus Carrillo MorenoParque Industrial ;Tecnologico II;Anillo Periferico45600Phone: