Technical Lead

hace 2 semanas

nuevo león, México Cognizant Technology Solutions Corporation A tiempo completo

Job Summary As a Technical Lead specializing in Desktop Support you will play a crucial role in ensuring seamless IT operations within our organization. You will be responsible for managing and resolving technical issues, providing expert guidance to the support team and enhancing the overall user experience. Your expertise will contribute to maintaining high standards of service and operational efficiency directly impacting the company’s success. Responsibilities Oversee the daily operations of the desktop support team to ensure timely resolution of technical issues. Provide expert guidance and support to team members to enhance their technical skills and problem‑solving abilities. Manage and prioritize support tickets to ensure efficient and effective resolution of user issues. Collaborate with other IT teams to implement and maintain desktop support processes and procedures. Ensure compliance with company policies and industry standards in all desktop support activities. Develop and implement strategies to improve the efficiency and effectiveness of desktop support services. Monitor and analyze support metrics to identify trends and areas for improvement. Conduct regular training sessions for team members to keep them updated on the latest technologies and best practices. Communicate effectively with users to understand their needs and provide appropriate solutions. Maintain accurate documentation of support activities and resolutions for future reference. Coordinate with vendors and suppliers to ensure timely delivery of hardware and software resources. Evaluate and recommend new technologies and tools to enhance desktop support services. Provide exceptional customer service to ensure user satisfaction and loyalty. Qualifications Possess a bachelor’s degree in Information Technology, Computer Science, or a related field. Have a minimum of 4 years of experience in desktop support or a similar technical role. Demonstrate strong problem‑solving skills and the ability to troubleshoot complex technical issues. Exhibit excellent communication skills to effectively interact with users and team members. Show proficiency in using remote desktop support tools and technologies. Display a strong understanding of operating systems, hardware, and software applications. Certifications Required CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology Industries IT Services and IT Consulting and Business Consulting and Services #J-18808-Ljbffr

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