Specialist Technical Support I Job
hace 4 semanas
**Ilumina el camino**Acuity Brands (NYSE: AYI) está transformando la industria de la iluminación. Nos enorgullecemos de nuestros 12.000 empleados y se enorgullecen de trabajar con los mejores de la industria. Unirse a un equipo comprometido a iluminar el camino a un mundo más brillante, conectado y productivo. Individualmente somos talentosos, pero juntos somos imparables.**Job summary**:**Key tasks and responsibilities**:- Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.- Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.- Identifies process improvements and presents them to Sr/Lead Tech.**Required experience and knowledge**:- Associate’s / Technical Degree in Electrical/Electronics or IT or equivalent work experience- Strong technical aptitude- Proficient in one or more systems/technologies**Preferred qualifications**:- Results Driven- Conflict Management Skills- Excellent Customer Service/Communication- Team Player- Networking Experience- Building Management System experience- Bi-Lingual English/Spanish**Travel Requirements**:- 1-20%**Physical Requirements**:- Sedentary Work**Iluminamos el camino a un mundo Brillante, Productivo y Conectado
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Specialist Technical Support I Job
hace 4 días
Nuevo León, México Acuity Brands A tiempo completo**Ilumina el camino** Acuity Brands (NYSE: AYI) está transformando la industria de la iluminación. Nos enorgullecemos de nuestros 12.000 empleados y se enorgullecen de trabajar con los mejores de la industria. Unirse a un equipo comprometido a iluminar el camino a un mundo más brillante, conectado y productivo. Individualmente somos talentosos, pero...
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SAP Level 1 Support Specialist
hace 2 semanas
nuevo león, México Schneider Electric - Global A tiempo completoAs a Level 1 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders. Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions. Key...
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Support Services Specialist
hace 1 semana
Nuevo León, México GE Digital A tiempo completo**Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on...
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Specialist Human Resources I Job
hace 2 semanas
Nuevo León, México Acuity Brands A tiempo completo**Ilumina el camino**Acuity Brands (NYSE: AYI) está transformando la industria de la iluminación. Nos enorgullecemos de nuestros 12.000 empleados y se enorgullecen de trabajar con los mejores de la industria. Unirse a un equipo comprometido a iluminar el camino a un mundo más brillante, conectado y productivo. Individualmente somos talentosos, pero juntos...
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Technical Lead
hace 2 semanas
nuevo león, México Cognizant Technology Solutions Corporation A tiempo completoJob Summary As a Technical Lead specializing in Desktop Support you will play a crucial role in ensuring seamless IT operations within our organization. You will be responsible for managing and resolving technical issues, providing expert guidance to the support team and enhancing the overall user experience. Your expertise will contribute to maintaining...
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A&p Technician
hace 2 semanas
Nuevo León, México STS Technical Services A tiempo completoSTS Technical Group specializes in three distinct industries... workforce management, engineering, and additive manufacturing. Our workforce management team has over 40 years of expertise, and the company is considered one of the Top 100 Staffing organizations in the United States. Our Technical Design team is home to STS' engineers and technical support...
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Support Services Specialist
hace 4 semanas
Nuevo León, México GE Digital A tiempo completo**Job Description Summary**: We are looking for people that like to get things done and have strong troubleshooting skills.This role is customer facing as you will speak with engineers working on customer locations across the globe in various industries like energy (hydro, nuclear, solar), aeronautics, automotive, manufacturing, etc.As a Support Engineer,...
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Technical Support Engineer
hace 2 semanas
León, México HERE Technologies A tiempo completoWhat's the role?:**Main Responsibilities**- Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.- Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.- Manages incident response and...
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Site Security Specialist
hace 3 semanas
León, México PSC Industries A tiempo completoJob Description: We are seeking a skilled Site Development Specialist to support the Project Manager in delivering results. The ideal candidate will play a crucial role in ensuring customer satisfaction and supporting the PM in achieving program success. Site Operations Specialist About the role: The site operations specialist plays a vital role in ensuring...
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Customer Support Specialist I
hace 4 semanas
Nuevo Laredo, México Uber Freight A tiempo completo**About the Position**Uber Freight is looking for customer service professionals with experience in the field of import and export. Our specialists will monitor, manage and administer transportation functions to ensure accurate and timely product delivery in the most efficient and cost-effective manner, while providing excellent customer service to our...