Senior HR Services Specialist

Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.Join Sonova. Create sense.- Mexicali, MexicoSenior HR Services Specialist- Who we are- In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.- Mexicali, BC, México - Onsite (Presencial)**Senior HR Specialist, HR Services****Responsibilities**:- Manage and resolve complex employee HR inquiries with expert-level guidance.- Oversee onboarding, offboarding, and employment changes, ensuring compliance and a positive employee experience.- Lead leave of absence programs, ensuring legal and policy alignment.- Administer benefits and provide payroll process support, including audits and escalations.- Maintain accurate employee data and generate HR analytics to support strategic decisions.- Mentor junior HR specialists and contribute to the development of training programs.- Partner with HRBPs and cross-functional teams to support reorganizations and drive process improvements.- Support compliance efforts and represent HR in interactions with government agencies.**Travelling Requirement**: Minimal**Experience and Qualifications**:- **Education**: Graduate education in HR, Business or similar- **Further Education**: HR certifications (e.g., CIPD, PHR, SHRM-CP) or other relevant professional HR training is highly preferred. Project Management, nice to have.- **Work Experience**: Minimum 5 years of experience in HR administration in an internation environment, very good understanding of the employee life cycle. Proven experience managing complex HR inquiries, leave of absence processes, and HRIS systems.- **Advanced English level/ fluent in English speaking**:- **Experience using ServiceNow HR Service Delivery preferred.**:- Good communication and stakeholder management skills, with a high level of customer orientation and service thinking.- Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously and autonomously.- In-depth understanding of HR processes, policies, and systems with up-to-date knowledge of HR best practices.- Experience with payroll practices, ensuring data accuracy and compliance.- B1/B2 Visa - and passport.**A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova**- Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you**What we offer**:- Benefits in accordance with the Federal Labor Law (LFT)- Savings fund (Fondo de Ahorro)**How we work**:- At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employer.-