HR Services Specialist

Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.Join Sonova. Create sense.- Mexicali, MexicoHR Services Specialist- Who we are- In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.- Mexicali, BC, México - Onsite (Presencial)**HR Services Specialist - Onsite (presencial)**- The HR Shared Services Technician is a key function in the People Team operating model. He/she is responsible for two main activities: On the one hand, processes requests from employees and managers, regarding life cycle events, such as hiring, firing, promotions, salary changes, one-time payments and absences, among others. Also interacts with employees, managers and other stakeholders through chat and telephone, resolving doubts and redirecting queries.**Responsibilities**:- Processing requests from employees and managers on life-cycle events (hirings, terminations, promotions, salary changes, one-time payments and absences).- Documentation creation and distribution.- Customer interaction through chat and telephone related to HR services management events.- Highly communicative and executes precisely and effectively, creating trust with the team and customers (our employees).- Use your skills in People Services Delivery by supporting critical employee lifecycle functions, optimizing processes, ensuring data accuracy, and acting as frontline support for our employees.- Takes initiative & works proactively & autonomously. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.- **HR Frontline Employee Supp**:- **HR Data Management**:- **HR Program Administration**:- **HR Compliance and Reporting**:- **HR Process Improvement****Travelling Requirement**: Minimal**Experience and Qualifications**:- Technician or Bachelor Degree- **Advanced English Level/ fluent in English speaking.**:- Must: Customer interaction abilities.- **Must: Excellent customer services abilities oriented.**:- Desirable: Experience in the human resources area.- Strong communication and interpersonal skills, strong customer service orientation,- Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously and autonomously- B1/B2 Visa - and passport**A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova**- Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you**What we offer**:- Benefits in accordance with the Federal Labor Law (LFT)- Savings fund (Fondo de Ahorro)**How we work**:- At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employer.-