Supervisor-front Desk

hace 2 semanas

Punta de Mita, México Marriott International, Inc A tiempo completo

**Job Number** **Job Category** Rooms & Guest Services Operations**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

  • Manager - Front Desk

    hace 2 horas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico, 63734**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Assists the Front Office Manager in administering front office functions and...

  • Supervisor-front Desk

    hace 2 horas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25013771 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico, 63734 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Asistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar...

  • Supervisor-front Desk

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico, 63734**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAsistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas...

  • Assistant Front Desk Director

    hace 3 días

    Ciudad de México Sofitel Mexico City Reforma A tiempo completo

    Company Description Subdirector de Recepción Sofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción. - Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...

  • Assistant Front Desk Director

    hace 3 días

    Ciudad de México Sofitel Mexico City Reforma A tiempo completo

    Company DescriptionSubdirector de RecepciónSofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción.- Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...

  • Assistant Front Desk Director

    hace 3 días

    Ciudad de México SOFITEL A tiempo completo

    Company Description**Subdirector de Recepción**Sofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción.- Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...

  • Clerk-front Desk

    hace 2 horas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25013769 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico, 63734 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o certificado...

  • Supervisor-front Desk

    hace 4 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Rooms & Guest Services Operations**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up...

  • Mgr-front Desk

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Ciudad de Mexico, Mexico, 1219**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Assists the Front Office Manager in administering front office...

  • Mgr-front Desk

    hace 7 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25170970 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Maria Isabel Mexico City Reforma, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Ciudad de Mexico, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office...