Tools Manager

hace 3 semanas


distrito federal, México PayJoy A tiempo completo

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Tools Manager will be responsible for standardizing and making measurable all level 1 and 2 clerk and customer support tools, across voice and text channels. Able to distill complex analyzes and transform them into action plans, managing multifunctional projects with measurable and achievable objectives and targets. Strong communication skills to manage expectations and impacts together with the main stakeholders of customer support and clerk support.


Responsibilities
  • Ensure support tools are available and working
  • Ensure key support metrics are measured and reported correctly
  • Establish and monitor quality standards for the support team, through the support of the learning and development structure
  • Standardize the use of automation and customer relationship management tools in all countries in which we operate
  • Control, approve and contract support tools
  • Identify opportunities for cost and efficiency optimization in our customer support and communication channels
Requirements
  • Have a degree in business areas, or equivalent experience, 10 years or more in the customer support area
  • Proficient in English and Spanish, Portuguese is a plus
  • Advanced knowledge of CRM tools such as Zendesk and Talkdesk
  • Knowledge of SQL and the use of BI tools inside CRM and automations tools
  • Solid experience in leading multicultural and remote teams
Desirable Qualifications
  • Knowledge of support tools that use artificial intelligence
  • Knowledge of calculation methods for main c.x indicators as well as renowned performance models for the market in which Payjoy operates
  • Ease and confidence in making complex decisions
  • Knowledge of risk management models and matrices
Benefits
  • Company-funded Health and Dental Insurance for employees and immediate family members
  • Life insurance
  • Monthly benefits of meal vouchers and Home Office assistance
  • Meal vouchers per work day
  • $2,000 USD annual Coworking Travel Perk
  • $2,000 USD annual Professional Development Perk
  • $500 USD annual Fitness Perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed

#J-18808-Ljbffr
  • Corporate Sales Manager

    hace 4 semanas


    distrito federal, México Turkish Airlines A tiempo completo

    Corporate Sales Manager Do you want to be part of our amazing Corporate Sales Management team? Turkish Airlines is looking for a Corporate Sales Manager! Responsibilities: Drive corporate sales, win new customers and manage corporate accounts exceeding revenue growth targets. Identify and develop new leads via direct sales activities (in-person customer...

  • Area Manager Jr.

    hace 3 semanas


    distrito federal, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Senior Quality Manager

    hace 2 meses


    distrito federal, México Eastek International Corporation A tiempo completo

    Summary Eastek is looking for a Senior Quality Manager who can lead the implementation of advanced quality strategies and maintain quality standards such as ISO, IATF, and FDA, among others, at EASTEK International’s office and manufacturing facilities located in Mexico, Dong Guan, and Malaysia, and the centralized offices in the United States of America....

  • Tool Room Manager

    hace 4 semanas


    distrito federal, México Bettcher Manufacturing A tiempo completo

    Responsible for all aspects of in-house tool manufacturing, maintenance, development, and testing activities. Must ensure the business objectives are met to maximize productivity and maintain the highest level of workmanship for all tooling activities. Will lead and coordinate resources within the tool room to ensure all tooling is produced efficiently, on...


  • distrito federal, México Netatech A tiempo completo

    Description Looking for a Lead Staff Project Manager located in GUADALAJARA . Versatile in project management tools (e.g., Jira) and methodologies (Agile, Scrum, Waterfall). Excellent English communication skills and vast experience in stakeholder management. Required Technologies: JIRA, Scrum, agile methodologies, waterfall Years of Experience: 7+ years ...

  • Engineering Manager

    hace 4 semanas


    distrito federal, México Maquiladora A tiempo completo

    Engineering Manager Reports directly to Operations management. Mandatory Skill: Bilingual Spanish/English, Bachelor Degree in Engineering, 5 to 10 years of experience in a similar position. Manages a team of Technical & Quality resources (Electrical, Mechanical, and/or Industrial Engineers, Process Specialists, Technicians, etc.) to address customers’...

  • Manager Technology

    hace 2 semanas


    distrito federal, México Publicis Sapient A tiempo completo

    Your Impact: As a Java Architect and Manager, you will lead the development of high-end technology solutions for our clients, focusing on core Java, databases, and messaging systems. You will guide development, design, user interface, technology integration, and overall project architecture. You will manage and support the technical team, ensuring the...


  • distrito federal, México Visa A tiempo completo

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...


  • distrito federal, México Flowserve A tiempo completo

    Role Summary: The QRC Manager is directly responsible for site leadership and management of all operational aspects of the QRC. The primary objectives of the QRC Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience,...

  • Bid Manager

    hace 2 meses


    distrito federal, México Lenovo A tiempo completo

    Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the...

  • Department Manager

    hace 4 semanas


    distrito federal, México Burberry A tiempo completo

    Department Manager Department: RETAIL OFFLINE Location: MX At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we...


  • distrito federal, México Flowserve Corporation A tiempo completo

    The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels...


  • distrito federal, México Growmodo GmbH A tiempo completo

    At Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by growth, strong relationships, and a passion for delivering a “wow” experience daily. We're looking for a Development Quality Assurance Manager who shares our passion. The Role Working Hours: ...

  • Focus Factory Manager

    hace 2 meses


    distrito federal, México Johnson Controls, Inc. A tiempo completo

    What you will do? Under direct supervision by the Plant Manager, the person in this position develops, implements, and administers production requirements to satisfy customer demand and objectives set by Johnson Controls. How you will do it? Coordinate with all support department managers on short-term requirements to achieve a safe environment and high...

  • Audit Group Manager

    hace 4 semanas


    distrito federal, México Citigroup Inc. A tiempo completo

    The Senior Audit Manager is a senior level management position responsible for managing a complex and critical unit within Internal Audit, in coordination with the Audit team. The overall objective of this role is to develop and execute a robust Audit Plan, and direct complex audit activities for a component of the business at a regional or country...

  • Sr Category Manager

    hace 2 meses


    distrito federal, México Techtronic Industries Co Mexico S De RL De CV A tiempo completo

    WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide technical solutions on our Procurement Team.  Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the...


  • distrito federal, México AMERICAN EAGLE OUTFITTERS INC. A tiempo completo

    POSITION SUMMARY:The Store Manager is in charge of the business and has ultimate responsibility for the daily operations of the store. The Store Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and delivers operational...


  • distrito federal, México AMERICAN EAGLE OUTFITTERS INC. A tiempo completo

    POSITION SUMMARY: The Store Manager is in charge of the business and has ultimate responsibility for the daily operations of the store. The Store Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and delivers...

  • Manager, DSI DevOps

    hace 3 semanas


    distrito federal, México Pfizer A tiempo completo

    Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference...


  • distrito federal, México Paramount A tiempo completo

    Analytics & Insights Manager Pluto TV (Mexico) Pluto TV is seeking an Analytics & Insights Manager to join our Business Intelligence team in México. Main responsibilities: Conduct deep dive analysis and build recurring insights reports based on our streaming media platform, the platform content, device and user performance and video ad metrics. Analyze...