Customer Service Representative

Description Planner has the important role of planning, routing, and executing a truckplan. Operational and financials-based thinking through load planning activities. Responsible forworking directly with the driver planner to coordinate in service and scheduled home times.**PRIMARY JOB ACCOUNTABILITIES**:CSR has the important role of planning, routing, and executing a truckplan. Operational and financials-based thinking through load planningactivities. Responsible for working directly with the driver planner tocoordinate in service and scheduled home times.**PRIMARY JOB ACCOUNTABILITIES**:- Freight Coverage Every Day (Exceed customer on-time pick-up and delivery expectations;proactive planning to prevent service failures)- Customer Relationship (Consistent and professional communications; effective, prompt andcourteous communications with respect to difficult situations, relaying service failures, etc.)- Carrier Relationship (Productive carrier relationship development, handling and managementof difficult situations, etc.)**ESSENTIAL FUNCTIONS AND TASKS**:- Leverages knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, Classetc. based on Customer's shipping requirements- Verify shipment suitability, e.g. weight, size, product, special shipping requirements and makenecessary adjustments- Verify order readiness for shipments and change appointments when necessary- Optimizes the utilization of company resources by matching trucks inbound to an area withoutbound freight- Prioritize loads by time schedule, and customer priority ensuring deadhead is mínimal- Carrier Relationship Management- Establish and maintain effective relationships with carriers contracted to thededicated fleet as well as other carriers operating in your geographical region- Customer Relationship Management- Establish and maintain effective relationships with shippers and receivers throughprofessional and timely communications and inquiry responses- Provide Rate Quotes for spot lanes- Financial and Operating Metrics- Identify patterns with shipper, receiver and carrier performance and recommendactions for improvement**KNOWLEDGE AND EXPERTISE**:professional standards)- Geographical Expertise (Geographical understanding of the continental US, Mexico andCanada. Understanding of mileage as it relates to the passage of time, including DOT &Speed governance, including Transit time difference based on mode)- Industry Expertise (Transportation industry knowledge, including key terminology; and,general knowledge of primary customer industries)- Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, includingWord, Outlook, Lync, etc.)- Knowledge of the Customer's Business (Knowledge and understanding of the customerproduct, ability to flowchart the customer's basic supply chain, speak the customer'slanguage and understand the customer's key service measures, etc.)- Transplace Expertise (Understand and know the Mission, Values and Goals, organizationalstructure, company history, how we function internally, administration, best practices,processes, behavior, the complete Transplace order-to-cash, etc.)- Working Knowledge and Utilization of the Transplace TMS**SKILLS**:- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage oftime- Service Orientation (Commits to and enjoys providing exceptional service to internal andexternal customers)**TRAVEL**:- This job will not require travel**EXPERIENCE**:- 2 - 4 Years of Customer Service experience within the Transportation or Logistics Industry- Bachelor’s degree in Transportation Logistics or Supply Chain Management along withdemonstrated customer service mindset may be substituted for work experiencerequirements**EDUCATION**:- High School Diploma or General Education Equivalent