Sr Mgr Customer Service Supply Chain

TE Connectivity's Supply Chain Managers are responsible for the timely, cost-effective procurement, inventory control, planning and quality control of production materials. They ensure the availability of materials in the supply chain, as scheduled, and the maintenance of inventory at the established levels. They coordinate and integrate the flow of materials and information among suppliers, manufacturers, distributors and customers, identifying opportunities for improving efficiency, effectiveness and capabilities of the supply chain. Resources are focused on continuous improvement of the movement of materials through production processes, and the establishment of key performance metrics and benchmarks to monitor actual performance against goals.**What your background should look like**:**What your background should look like**:- Master degree- 15+ years of experience in** Customer Service** or Supply chain roles - preferably operational and functional track records / Quality Management / Lean Manufacturing / End to End Planning / Supply Chain Planning / Transformation / Customer Relationship Management / Customer Delivery Experience / Logistics- 10+ years in Leadership driving Cross Cultural teams- Abilities to drive Projects End to End, with track record of achieving results and abilities to drive effective change management- High proficiency in Order Management - Material Management - Demand / Supply Planning & SnOP a Plus - Customer Experience a must - Manufacturing Planning a Plus - Procurement / Sourcing a Plus- Strong Analytical & continuous improvements Skills (problem solver) as well as good understanding of data analytics capabilities- Knowledge of SAP a must SD / MM / PU modules, IBP or equivalent planning tools a plus- Strong people & organizational leadership skills: Reliable; Change agent; People oriented; Approachable, Great team player- Highly customer centric oriented- Excellent oral and written communication skills, both in 1-to-1 situations and group settings (X-cultural understanding)- Ability to prioritize very well and maintain appropriate balance in a fast-paced, heavy-workload environment- Language skills: Excellent English (verbal / written) required, Spanish a Plus, Chinese a Plus- Ability to influence and convince (Strategic)**Responsibilities**:- Identification of opportunities to better serve our customers to unlock growth, assess Customers segmentation and Process capabilities- Identify the dissatisfaction & satisfaction drivers from the customer satisfaction surveys and any other feedbacks available, drill down to root causes and prescribe / monitor improvement plans.- Identify small signals from Customers, analyze them and implement preventive solutions.- Ensure that complaints are resolved effectively and without delay to increase customer satisfaction. Secure effective Quality processes and methodological approach to resolve in a sustainable manner customer’s escalation.- Design, manage and negotiate with Sales & Marketing the logistic offer to the distributed markets in order to create value for our segmented Customers- Develop our business through Tailored Customer Process Capabilities and Commercial Logistic Offer initiatives.- Develop accurate and adapted measures of the performance truly aligned with Customer’s experience- Animate the performance around ECE Metrics (Ship to request / Overdue Backlog / Ship to schedule / End to End lead time), and design tier 2 metrics to support us in creating a differentiation for the profitability of our business- Lead Kaizen events / Extended Value stream mapping to drive continuous improvements. This role is End to End.- Help animate and drive collaboratively the performance measured towards our customers- Support Processes improvements / Standard operating Work and development of Analytical tools to help reinforce our abilities to perform.- Lead, Train and support business users ensuring adoption of solutions- Travel 10% - 25%- Hermosillo or Remote Option**Competencies**:- Managing and Measuring Work- Motivating Others- Building Effective Teams- Values: Integrity, Accountability, Teamwork, Innovation- SET : Strategy, Execution, Talent (for managers)