Junior Support Engineer
hace 3 semanas
**Responsibilities**- Log, categorize, and initially assess incidents- Address requests or direct them to appropriate teams if further intervention is needed- Track and oversee the resolution progress of all active incidents to guarantee prompt service restoration- Communicate regularly with users to update them on the status of their issues- Handle and resolve incidents not earmarked for other specialized resolution teams- Verify issue resolution and officially close incidents once resolved- Identify recurring problems and work with problem management teams to strategize solutions- Regularly update the Knowledge Base to incorporate new solutions and insights**Requirements**:- Bachelor’s Degree in Computer Science or a related discipline- A minimum of 6 months of experience in a Support Engineer role- Exceptional verbal and written communication capabilities- Ability to manage a high volume of requests while remaining resilient under pressure- Robust problem-solving and investigative abilities- Excellent skills in client interaction and relationship management- Proficient in troubleshooting and handling multiple tasks simultaneously- Team-oriented with a collaborative approach to problem-solving- Able to keep a level head in stressful or challenging situations- Solid knowledge of ITIL protocols related to event and incident management- Proficient in English, with a minimum of a B2 level for effective international communication**Nice to have**- Proficiency with tools for remote desktop support- Knowledge of cloud technologies and platforms- Experience working in a diverse or global support setting**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
-
Junior Automation Support Engineer
hace 4 semanas
Guadalajara, México Luxoft A tiempo completo**Project** Description**:- Client's TestCenter is an end-to-end testing solution that delivers high performance with deterministic answers. Service providers, NEMs and enterprises use it to test, measure and validate their networks and deploy services with confidence—from traditional performance testing to the rigorous analysis of Virtualization, Cloud...
-
.NET Support Engineer
hace 4 semanas
Guadalajara, México Acute Talent A tiempo completoDescriptionAt Acute Talent in Guadalajara, we are seeking a.Net Support Engineer to work with one of our clients.Position Title -.DotNet Support Engineer**Location**: #Guadalajara**Requirements**:**Skills**:DotNet CoreSQL on #SQLServerAzure native functionsAngular - good to haveGood English communication
-
Argus Support Engineer
hace 2 días
Guadalajara, México AstraZeneca A tiempo completo**Job Title: ARGUS Support Engineer** **Introduction to role** **Accountabilities** - Manage implementation, upgrade, and support of Oracle Argus Safety System or other safety solutions and associated interfaces/integrations. - Participate in technical workstreams (Configuration/Data Migration/Reporting/Upgrade) and provide progress reports, proposals,...
-
Argus Support Engineer
hace 5 horas
Guadalajara, México AstraZeneca A tiempo completo**Job Title: ARGUS Support Engineer****Introduction to role****Accountabilities**- Manage implementation, upgrade, and support of Oracle Argus Safety System or other safety solutions and associated interfaces/integrations.- Participate in technical workstreams (Configuration/Data Migration/Reporting/Upgrade) and provide progress reports, proposals,...
-
Junior Support Engineer for Global Expertise Center
hace 4 semanas
Guadalajara, México Oracle A tiempo completoJunior Support Engineer for Global Expertise Center-22000D6M**Applicants are required to read, write, and speak the following languages***: English, Spanish**Preferred Qualifications****Join us as Support Engineer Jr****Preferred Qualifications**Reactive support includes helping the customers resolve their critical production issues in the quickest possible...
-
Junior Support Engineer for Global Expertise Center
hace 3 semanas
Guadalajara, México Oracle A tiempo completoJunior Support Engineer for Global Expertise Center-22000BLB**Applicants are required to read, write, and speak the following languages***: English, Spanish**Preferred Qualifications****Join us as Support Engineer Jr****Preferred Qualifications**Reactive support includes helping the customers resolve their critical production issues in the quickest possible...
-
IT Support Junior
hace 4 semanas
Guadalajara, México HRPV Mexico A tiempo completoJoin our team as an IT Support Junior! As an IT Support Junior, you’ll provide basic technical assistance to users within the company. Your main responsibilities will include troubleshooting hardware and software issues, assisting with network connectivity problems, and maintaining equipment and systems. Additionally, this role involves documenting...
-
Junior Software Engineer
hace 4 semanas
Guadalajara, México Oracle A tiempo completoJunior Software Engineer-22000E23**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications****Junior Software Engineer****About Us**:The Supply Chain Cost Management, part of Supply Chain Management, helps organizations plan and track the profitability of their products through the supply chain. The...
-
IT Support- Junior
hace 2 días
Guadalajara, México HRPV Mexico A tiempo completoJoin our team as an IT Support Junior! As an IT Support Junior, you’ll provide basic technical assistance to users within the company. Your main responsibilities will include troubleshooting hardware and software issues, assisting with network connectivity problems, and maintaining equipment and systems. Additionally, this role involves documenting...
-
IT Support- Junior
hace 4 horas
Guadalajara, México HRPV Mexico A tiempo completoJoin our team as an IT Support Junior! As an IT Support Junior, you’ll provide basic technical assistance to users within the company. Your main responsibilities will include troubleshooting hardware and software issues, assisting with network connectivity problems, and maintaining equipment and systems. Additionally, this role involves documenting...
