Customer Service Support Representative

Company Description**Job Description**:Summary: The Customer Support Program will be the primary point of contact within a Chromalloy operating unit key and strategic customers and may lead multiple projects in support of this role. The Customer Support Program Manager is responsible to ensure our customers have a uniform customer experience by following Chromalloy Customer Support policies and procedures and all aspects of the relationship are implemented and performing per contractual requirements.**Primary Accountabilities**:- Own the customer relationship and satisfaction - constant drive to ensure all aspects of the customer relationship is managed.- Manage multiple projects and implementation teams and successful and on time completion.- Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.- Ensures that any issue is resolved quickly or gets escalated to the appropriate level. Identify process and procedure improvements necessary to increase efficiencies and the customer experience.- Demonstrated ability to enhance year over year revenue growth and customer retention.- Experience professional who understands Chromalloy value proposition and position in the market.- Communicate the “voice of the customer” internally and externally through participation in day to day issues.- Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.- Responsible to ensure compliance to our customer contractual obligations.- Work safely following all health, safety and environmental rules and policies.- Demonstrate high ethical standards and integrity as set forth in our Code of Business Conduct and our Principles of Business Conduct, Policies and Procedures.- With a positive attitude, demonstrate the ability to effectively participate in a team environment that promotes the company’s goals and objectives.- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.- Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality.**Challenges**:- Establishing trust and credibility with customers, peers and Unit leadership.- Ability to manage ambiguity and affect change in situations of limited direct responsibility**Competencies**:**Thought Leadership **- Intellectually sharp, analytical and critical thinker, capable and agile. Consistently challenges and improves thinking / decision making of team.**Action and Result Orientation** - High energy, drive and sense of urgency. Consistently delivers top performance.**Personal Accountability** - Owns actions and results; keeps commitments.**Respects & Values Diversity** - Understands and takes advantage of a global diverse workforce and marketplace. Promotes and encourages diverse ideas and solutions from team.**Ethics -** Demonstrates high ethical standards and integrity as set forth in our Code of Business Conduct and our Principles of Business Conduct, Policies and Procedures.**Qualifications**:**Minimum Requirements**:**Education**: Bachelor degree or five years of related experience; or equivalent combination of education and experience.**Experience**:- Experience in a global high technology regulated industry such as aerospace Sales, Business Development or Customer Management experience, preferred.- Six sigma, lean manufacturing or program management certification or experience preferred**Skills**:- Demonstrated understanding of customer requirements and focus to achieve these objectives.- Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate- Proven ability to communicate conclusions based upon analysis and findings.- Proven flexibility and ability to cope with pressure resulting from changing priorities and meeting tight deadlines and reporting requirements- Must demonstrate an effective communication skill / style to present complex ideas in a compelling and comprehensive manner.- Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.- Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.Additional InformationAll your information will be kept confidential according to EEO guidelines.