Senior User Research Operations Manager

hace 4 semanas

distrito federal, México Norwest Venture Partners A tiempo completo
  • Company Address: 600 Harrison St, Floor 3, San Francisco, CA 94107, US
About Udemy

Our mission is to improve lives through learning by providing flexible, effective skill development to empower organizations and individuals. Through our global marketplace platform, we provide the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential.

Job Description

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

About you
  • You’re passionate about people and are determined to provide our consumers who participate in our research studies with a great experience.
  • You’re detail obsessed, insanely organized and love to create order out of chaos.
  • You are a people person and love to interact with those from all different walks of life and provide them with a comfortable experience while they are participating in research with us.
  • You are able to quickly adapt to changing conditions and requirements in an exciting innovative environment.
  • You are great at handling and clarifying ambiguity.
  • You quickly and efficiently get things done and ask the right questions when you hit a roadblock.
  • You are great at managing multiple streams of work at once.
  • You love connecting with people both in person and through digital media.
  • You crave collaborating with innovative researchers, designers, strategists, marketers, product managers and engineers exploring the limits of educational content discovery, subscription and consumption experiences.
About this role

As the Senior Research Operations Manager, you will build and maintain processes around high priority initiatives that enable the research team to scale and have more impact across the company. You will partner strategically with the Head of Research, IC researchers, and stakeholders in marketing, product, design and other XFN teams around processes related to participant recruitment, agency and vendor management, and developing an effective ecosystem of research tools.

What you'll be doing
  • Be the go-to person for recruiting of participants for user research at Udemy.
  • Manage the recruitment process of research participants for research studies happening at Udemy, consumer homes and offices, or other places consumers might enjoy interacting with Udemy.
  • Continually improve and perfect our recruiting efforts so we get the best participants possible for research.
  • Manage a calendar and intake process for user research studies happening across Udemy.
  • Make sure participants are taken care of while they are with us.
  • Coordinate with research, design and product team members to make sure research studies progress smoothly.
  • Liaison with our Legal and Privacy teams to ensure our recruiting process is compliant.
  • Manage the relationship with our recruitment vendors to ensure a smooth process for us as well as for the people that are recruited for research.
  • Manage the relationship with our remote research and design tool vendors, such as InVision, UserZoom, usertesting.com and others.
  • Manage access to our research tools, consumer access, employee panel and large insider community so that we can quickly launch research studies.
  • Maintain our Udemy research wiki and create an easily accessible research repository.
  • Be a strong and vocal advocate for human centeredness.
What you’ll have
  • 3+ years of relevant program or project management experience.
  • Experience building relationships with peers and leadership.
  • Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility.
  • Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
  • Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills.
It's a bonus if you also have
  • Experience in the UX research field and/or UX participant management.
  • Research methodology background.
  • Experience working in an operations role, managing research logistics.
  • Experience in administrative duties, recruiting office management, project management, process improvement customer service, related field, and/or Six Sigma Green Belt (focuses in VOC and Change Management).
  • Experience onboarding vendors and maintaining agency/vendor relationships.
  • Experience in establishing program objectives, timelines, milestones, budget.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

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