Data Cloud technical Support Engineer

hace 2 semanas

Ciudad de México Salesforce A tiempo completo

Job CategoryCustomer SuccessJob Details**About Salesforce**We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.**DATA CLOUD | TECHNICAL SUPPORT ENGINEER**Mexico CityThe Salesforce Premier Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.**Your Impact - Responsibilities**:In your role as a Data Cloud Support EngineerYou are the first point of contact for customers experiencing challenges navigating and implementing Data Cloud. Job responsibilities include but are not limited to:Developing and maintaining technical expertise in Salesforce Data Cloud.- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.- Providing feature explanation and best practices.- Managing customer expectations and the customer experience to maximize customer satisfaction.- Actively maintaining and participating in job-related training activities.- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.- Multitasking and performing effectively under pressure.- Creating and curating knowledge content.**Experience/Skills Preferred**:- Fluent proficiency in writing & speaking Spanish OR Portuguese- Big Data experience- Experience with Database concepts, Data management (RDBMS), and SQL- Demonstrated skill in Customer Support or Customer Service in a customer-facing role- Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.- Salesforce Certifications (Must)AccommodationsPosting StatementSalesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

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