Analyst (Partner Payments)

hace 2 semanas

Ciudad de México, Ciudad de México Qualtrics A tiempo completo

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Partner Payment Specialist

Why We Have This Role

The Partner Payment Specialist role is essential in managing the payment process for our partners and vendors within the Ecosystems organization. In close collaboration with finance, legal, sales, customer operations, and ecosystem teams, this role ensures timely and accurate payment reconciliation, invoice processing, and disbursement, while also engaging in ad-hoc projects for ongoing process improvements.

How You'll Find Success

  • All Partner Payment Specialists are responsible for ensuring accurate and timely payments.
  • Maintaining a keen attention to detail.
  • Building strong lines of communication with internal stakeholders.
  • Building strong lines of communication with internal partners.
  • Having strong analytical skills to utilize data insights for optimizing payment processes is a critical aspect of success.

How You'll Grow

  • The XM category cuts across several stand-alone areas of professional expertise. In this role, you will gain exposure across the entire XM category (customer, employee, and brand experience) as well as access to a diverse set of leadership, cross-functional departments, external executive relationships, and much more.
  • Career Action Planning with Manager.
  • Qmobility.

Things You'll Do

  • Collaborate with internal teams and external partners/vendors to gather and review payment-related information.
  • Run queries, analyze data, and calculate/process partner payments using financial systems and software tools.
  • Manage and resolve payment discrepancies or issues and address inquiries from partners/vendors and internal stakeholders.
  • Generate and distribute regular payment reports to key stakeholders.
  • Conduct audits to ensure payment integrity and adherence to regulatory requirements.
  • Support Finance Procurement in managing and creating partner purchase requisitions.
  • Stay informed about industry best practices and payment regulation changes.

What We're looking For On Your Resume

  • Bachelor's degree in Finance, Accounting, Economics, Statistics, Business, or Information Systems.
  • Strong knowledge of Sales organizations, quotas, and CRM platforms (i.e., Salesforce.com).
  • Proficient in navigating and utilizing Netsuite as an ERP software.
  • Experience in managing multiple priorities with a strong attention to detail in dynamic environments.
  • Advanced proficiency in Microsoft Excel, including creating complex formulas, pivot tables, VLOOKUPs, and automating tasks via macros.
  • Strong verbal and written communication skills.
  • Ability to analyze large data sets; familiarity with Coupa is a plus.

What You Should Know About This Team

You'll be part of the Global Ecosystem Operations team, committed to delivering operational excellence to external partners and internal stakeholders through precise, timely, and customer-focused outputs. We work hard but also enjoy a vibrant team culture Your manager will be based in the US, with colleagues located in Mexico, the US, and EMEA.

Our Team's Favorite Perks and Benefits

  • Qualtrics Experience Program - A bonus each year for an experience of your choosing.
  • Worldwide and diverse community that enjoys helping each other.
  • In our offices, we take pride in creating an open and collaborative workspace.
  • At Qualtrics, we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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