Partner Program Analyst

hace 3 semanas

Ciudad de México, Ciudad de México Glia A tiempo completo

Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking, and relationship building are enhanced with technology... magical moments happen.

Partner Program Analyst

We're growing rapidly, and seeking a highly-motivated channel operations specialist to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading

About Glia

Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create fantastic customer experiences. When human abilities such as problem-solving, creative thinking, and relationship-building are enhanced with technology... magical moments happen.

Overview

We are seeking a highly organized and detail-oriented individual to join our Alliances team as a Partner Program Analyst. In this role, you will support Glia's various partner programs. This includes providing assistance on deals involving products from Glia's Ecosystem partners, creating and maintaining dashboards for various partner-related analyses, and contributing to Partner-focused operational projects. You will work with various internal stakeholders and partner representatives to ensure smooth and efficient operations.

Responsibilities

Ecosystem Partners

  • Maintain internal tools and dashboards that support GTM operations for partner products re-sold by Glia: quoting and pricing tools, pipeline trackers, etc.
  • Support pipeline tracking and the sales process (quotes and paperwork) for deals that include partner products, working with Glia's sales team and partner reps.

Analysis & Data Management

  • Build and evolve key reporting for the leadership team – develop new (and improve existing) dashboards and reports that analyze Glia's partner programs using a combination of BI tools and Google Sheets.
  • Conduct regular analysis of partner performance metrics and provide insights to drive strategic decision-making.
  • Maintain and update partner-related data in Salesforce CRM and other relevant systems.

Operational Projects

  • Support projects within the Alliances team such as rollout of new operational changes and data quality initiatives.
  • Assist in the development and implementation of processes to streamline partner operations.
Requirements
  • 1-4 years of experience in business analytics.
  • Proficiency with BI tools such as Tableau and Looker.
  • Advanced skills in Google Sheets / Excel.
  • Familiarity with Salesforce CRM.
  • Strong analytical skills and attention to detail with a focus on data accuracy.
  • Strong problem-solving skills and ability to think critically.
  • Experience in creating and maintaining dashboards and reports.
  • Ability to manage multiple projects and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Capability to work independently and as part of a team.
  • Advanced Proficiency in English Language Required.

Stock Options and Competitive Salary
Professional development support (trainings, courses, conferences, books, etc).
Access to all the latest tools and equipment you'll need.
Sports compensation.
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games.
Generous referral bonuses.
Diversity: 25 countries represented.

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via .

To help businesses reinvent how they support customers in a digital world. Customers should be able to engage with a brand from where they're most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer's screen to instantly understand the customers' point of view, and be their co-pilot to a satisfying experience.
Glia's Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone.

Join the Team. We've Been Waiting for You.

We're Pre-IPO, well funded, and growing rapidly. We'd love to meet

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