Program Manager, Infrastructure Software

**Introduction** As the Program Manager, you operate in a matrix environment and lead a Program Team (or teams) comprised of representatives from all functional areas in the business. You are the key person responsible for delivery of the internal activities on time, on budget, and achieving cost targets. This role has high visibility and is expected to drive the various teams - both internal and external to deliver products and services agreed upon by the portfolio manager. This position is responsible for creating and executing against an integrated project plan, proactively mitigating risks and managing New Product Introductions, as well as supporting lifecycle activities through the life of each product.The Infrastructure Software Program Manager will be responsible for managing the Drivers, Utilities, Systems Management, and Diagnostics programs that support our portfolio of Point of Sale and Self Checkout products.**Responsibilities**:- Own the “program-level project plan” and ensure execution on schedule _- Develop and maintain the master plan and schedule for multiple product releases and major Lifecycle activities. Drive the creation of the Program Level Project Plan. The Plan includes all key deliverables from all functional areas and establishes all key project checkpoints.- Drive the cross-functional team to meet project plan commitments. The Program Manager ensures all team dependencies are satisfied on a timely basis. Ensure change management is implemented when required.- Identify risks and mitigation plans to project schedule commitments. Manage risk and escalations needed to resolve issues to achieve commitments.- Maintain program records and ensure completeness of all deliverables, in compliance with the Funnel Acceleration and Solution Transformation (FAST) process.- Manage program budget and achieve cost targets to meet the documented plan_- Understand the program’s DE, L2, L3 budget and drive efficiencies via resource & capability assessment.- Ensure products / services / offerings achieve competitive cost targets.- Understand supplier contracts; ensure clarity and visibility while working with procurement.- Life cycle management_- The Program Manager is expected to lead the cross functional team to help close customer unique opportunities and resolving customer requests.- Oversee post-product support, quality and supply issues, customer transition plans, and EOL planning.**Required Skills**:- 10+ years of experience delivering technology-related services or products.- Excellent written and verbal communication skills.- Excellent risk and change management skills.- Dynamic and effective virtual meeting facilitation skills through phone and internet.- Experience working in a global, cross-functional, collaborative environment.- Bachelor's degree in a technology, operations, or business-related field.- Experience with the Scaled Agile Framework (SAFe) software development methodology.**Preferred Skills**:- PMI or equivalent certification- People management experience- Retail industry experience- Experience with Jira, Smartsheet, Salesforce**About the Company**:Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.**EEO**:Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.