Associate System Engineer

hace 4 semanas

distrito federal, México Thomson Reuters A tiempo completo

Associate System Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading in both content and technology?

If yes, we’re looking for you.

Join our team You'll be part of the operational support team. Your main responsibilities include mitigating the customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

About the Role

In this opportunity as an Associate System Engineer you will:

  • Analyze customer problems of low complexity.
  • Assess the scope of impact.
  • Mitigate customer impact of issues and execute workarounds.
  • Implement problem resolution as identified in documented solutions.
  • Engage others as appropriate and escalate as required.
  • Provide advice or training to users about the application systems' functionality, correct operation or constraints, and correct user faults.
  • Proactively monitor production and non-production environments and/or applications.
  • Conduct root cause analysis and correlation of other system and/or application problems of low complexity.
  • Work on smaller, minimally complex projects/issues that require a singular area of expertise.
  • Participate in project planning sessions with team members.
  • Manage multiple and sometimes competing priorities with guidance.
  • Aid the preparation of status updates for customer problems or projects.
  • Regularly communicate and share knowledge with the rest of the team.
  • Perform actions aligned with defined standards.
  • The following are required for some positions but not all:
  • Make general or site-specific modifications updates system documentation, manipulate data, and define enhancements.
  • Provide input for technical plans and solutions.

About You:

You’re a fit for the role if your background includes:

  • Bachelor’s degree or equivalent.
  • 1 year of experience supporting IT infrastructure, Application & Cloud Services.
  • 1 year of mandatory NOC experience in a similar environment would be an added advantage.
  • 1 year of Windows, UNIX or Storage administration skills would be an added advantage.
  • Excellent understanding of ITIL process with appropriate fundamental accreditation.
  • Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management).
  • Strong collaboration skills.

Location: CDMX

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
  • Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should; we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.

Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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